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Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Need help on payment holidays?

We've now updated our website with all the latest information on payment holidays for credit cards, loans and mortgages. For more detail, and answers to any questions you have, visit our Coronavirus support hub.

 

Coronavirus – Update

Our primary focus is to protect our colleagues and customers through social distancing, and we are closely following government guidelines. 

The majority of our branches in England and Wales are operating their normal opening hours during weekdays. We have also opened a selection of our busiest branches on Saturdays. Branches in Scotland are operating reduced opening hours.

We constantly review the latest government guidelines and may change our opening hours at short notice, so please use our branch locator to view the latest information for your local branch. ​

Please don’t visit your branch unless you really need to. Most of your day to day banking can be done from the safety of your home, using our online services or in our mobile app. You can find out about our other ways to bank here.

If you really need to visit a branch, we expect you to practise social distancing and to wear a face covering unless exempt to help stay safe and well in line with government guidance. ​ We may manage entry to our branches to help customers and colleagues maintain a safe distance of 2m. 

In line with UK Government guidance we made the difficult decision to pause our mobile fleet service. Some mobile fleet services are resuming where it is safe for us to operate. Please check our website for full details.

Customers can continue to access their banking services through our other channels including online, mobile, ATMs, Video Banker, telephone banking and Post Office.​   If you wish to pay in cheques and have a pre printed paying in slip then you can post the cheques together with the completed credit to:

NatWest

CPU

PO Box 21

41 The Drapery

Northampton

NN1 2EY

Our phone lines are exceptionally busy, please only call if you need urgent help. ​ 

Visit our Coronavirus page for additional support and guidance.

Fraud Warning - Please read!

Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.

Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail.  The aim is to get you to click the link and give away your phone number and bank details.  You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes. 

Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice https://personal.natwest.com/personal/fraud-and-security/fraud-guide.html

We are working hard to keep you safe from fraud.  If you think you may have given away your details to a scammer, please contact us immediately – we can help. 

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service working normally

Online Banking

Service working normally

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATMs and Telephone Services

Branch

Service working normally

ATM Network

Service working normally

Telephone Services

Service working normally

Something else we can help you with?