Our Online and Mobile Security Promise | NatWest

Online and Mobile Security Promise

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Online and Mobile Security Promise

Keeping you safe online
Add your signposting title here… We put your safety and security first, online and on mobile

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Our Mobile Banking app uses encryption to keep your information secure but it's still important to keep your phone operating software up to date.

Other ways to stay safe online
Your device

Your device

  • Don't forget to keep your computer's security software up to date and run regular security scans.
  • Using our Mobile Banking app is another safe way to bank with us. Click here to find out more about banking on mobile and to download our award-winning app.
  • If you lose your mobile device, make sure you cancel it immediately with your phone operator.
  • Always, log off each time you finish using Online Banking and don't leave your computer or mobile device unattended while you're using Online or Mobile Banking.

Find out more ways you can make your mobile and tablet secure.

Your details

Your details

  • Never give your Online or Mobile Banking security details to anyone else, including your Customer Number, full PIN, full password or card reader codes.
  • Never log in to Online Banking using your card reader - we will never ask you to.
  • Never enter your Online Banking details in full on a computer or mobile device.
  • Use strong passwords which are at least 8 characters long, a combination of upper and lower case letters and numbers.
  • If you suspect that someone has got hold of your details, tell us as soon as possible.
Your activity

Your activity

  • Our Mobile Banking app uses sophisticated encryption that will keep your information safe. But this doesnt stop people looking over your shoulder. When in public, always make sure no one can see your laptop, tablet or smartphone screen
  • Check that no one is looking over your shoulder when using Online or Mobile Banking in public.
  • Public WiFi hotspots are not always secure. Try to access Online or Mobile Banking on your own private broadband, work connection or 3G or 4G on your mobile.
  • Beware of unsolicited or unexpected contact, such as an email, phone call, text message or home visit. We will never ask you to pay money away from your account to protect yourself from a fraud.
  • Review your account activity regularly and alert us immediately if you notice something unusual.


Learn about how safe the UK adults’ attitudes to staying safe online in our Safe and Secure Survey.

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