Safe Internet Shopping | NatWest

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Safe Internet
Shopping

Make sure you get the goods
you order. Use these tips for
safe online shopping.

Before you start your online shopping
Add your signposting title here… Before you start your online shopping

Make sure your device is secure

  • If your device isn’t secure, malware (or viruses) could send your payment information to a fraudster.
  • If you usually shop on your phone, find out how to make my mobile secure here.
  • If you usually shop on a tablet, find out how to make my tablet secure here .
  • If you shop on your laptop or desktop, why not download our free IBM security software?

While you’re online shopping

 

Use your own Wi-Fi or your phone’s data connection

 

Public Wi-Fi is good for browsing, but it’s not the most secure way to shop.

It’s best to avoid free or open networks when making payments. That’s because public networks like these are easier to hack, making it possible for potential fraudsters to see any financial details you might be entering.

Shopping on your phone with your data connection or home Wi-Fi is more secure. When shopping at home, there are steps you can take to make your household Wi-Fi safe and secure.

 

Check the website is secure and that you set up your accounts with the seller correctly.

How to tell if a website is secure

 

Does the website’s address look right?

Does the website’s address look right?

Web addresses can be found at the top of your browser. Has a fraudster created a clone website that looks similar to the site you want to be on, but with misspelt words?

 

Make sure your connection is secure.

Make sure your connection is secure.

Look at the address bar at the top of your browser. You’ll see a green padlock followed by the word ‘secure’ and ‘https’ before the website’s address.

Do the ads look normal?

Do the ads look normal?

A common feature of scam websites is regular popups and adverts, sometimes telling you that you’ve got a virus.

At the checkout be wary of a site that asks for too much information

At the checkout be wary of a site that asks for too much information

Data protection might not be the first thing that comes to mind when shopping, but your personal information is valuable. No shopping site needs your PIN number, your banking passcode or even your social media details to complete a purchase.

 

Read the product and seller reviews

 

 

Check the reviews

Check the reviews

Learn from the other shopper reviews. Marketplaces like Amazon and eBay have product and seller reviews you can use as a guide. Are there a lot of reviews? Did the item arrive and was it as expected? If it’s not a shop you’ve used before, look for reviews on independent sites like TrustPilot or TripAdvisor.

 

If it sounds too good to be true…

If it sounds too good to be true…

It probably is. Are you on a familiar retailer’s site? Is the price realistic compared to similar items on other sites? A really good deal on an item that’s usually expensive could be a scam

Getting offers by email, text or on social media

You should never click a link to an offer from a message that looks like it could be spam, whether it’s on an email (phishing), text message (smishing) or on social media (twishing). Click on each term to find out more about what these messages might look like and how to avoid them. 

 

Think you’ve been a victim of fraud?

Contact your bank immediately

Add your signposting title here… Setting up online shopping accounts

 

Create strong passwords

If you are creating an online account on an online shop you trust, you need a strong password. Find out more about keeping your passwords safe and secure.

And don’t save them to browsers

Never save a password to a public browser. Avoid saving passwords to browsers on your personal device too. If your device is lost or stolen, it makes it easier for a criminal to access your payment information or buy things without your permission.

 

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