Protecting your Data Online | NatWest

Protecting your
Data Online

Find out what you can do to protect your
personal data online


Add your signposting title here… Here are some of our top tips to help you protect your personal data online and avoid scams.

Connecting to the internet securely


Be careful using public Wi-Fi 

It’s best to avoid using public Wi-Fi if you’re entering personal data. Because it’s public and people need to be able to access it easily, it can have lower levels of security. This makes it much more straightforward for fraudsters to access when compared to other connections. 

Home Wi-Fi is more secure

The most secure Wi-Fi connection is usually the one you use at home. It’s normally encrypted and you’ll need secure login details to access it. 

If you want to be even more secure, there are further steps you can take to increase your security. Have a look at our top Wi-Fi security tips. 

Mobile data is more secure than public Wi-Fi

Using mobile data like 3G or 4G is a more secure way to connect to the internet from your phone than a public Wi-Fi. This is because it uses data from your mobile provider, which is a more securely protected network. This makes it much more secure than public Wi-Fi if you’re dealing with personal data. On top of the encryption from your provider, 

We have also added more layers of security to our Mobile Banking app to make it even safer to manage your money on the go. 

Cyber security when shopping online


Do you trust the website you’re on?

Make sure the website you’re visiting is secure with these checks:


  • Look for a little green padlock to the left of the address bar. You’ll also see ‘https://’ at the start of the website address. This indicates the site is secure.
  • Double check the URL website address in the address bar – is it definitely the right website? A quick Google search of the brand will make sure you are on the right site plus it could highlight any issues that other people may have come across.

Review your bank statements regularly to make sure you recognise the transactions. Read through our list of common retailers to see how they might look on your bank statement.

Is your antivirus up to date?

There are some viruses that collect your personal data for fraudsters to use. Having antivirus software is one of the easiest ways to protect your data when using the internet. 


Antivirus software regularly scans your computer to make sure your security isn’t at risk and will alert you if there are any potential problems. Keeping your antivirus programme updated will help the software find any new viruses or security issues, making sure that your data stays protected.

Passwords and biometrics


Have a strong password

Having a strong password is another important part of keeping your accounts secure and protecting your data. 

Here are a few simple tips to think about when creating a password: 

  • Use a mixture of lower-case and upper-case letters. Add in numbers and even random punctuation between words. 
  • Avoid saving passwords on any of your devices or web browsers to your laptop. If your device laptop gets lost or stolen, it makes it easy for others to access all your information.
  • Always log out when you’ve finished browsing a website, especially if you’re on a shared computer.

If you want to find out more about protecting your passwords, read our guide on keeping your passwords safe and secure. 

Use biometrics if you can

Biometric security lets you use your body parts, like your fingerprint or face as a way of accessing your accounts or devices.

You can use TouchID, fingerprint scanners or Face ID as a convenient and safe way to log into your NatWest Mobile Banking App


Apple Touch ID and Face ID available on selected Apple devices.

Android Fingerprint available on selected Android devices.

Add your signposting title here…

Data privacy on social media


Think about what you share on social media sites 


Being careful about what you share on your public profile is another way to ensure you’re protecting your data. 

When posting a status, responding to a quirky survey or sharing a photo, think ‘could this information help a fraudster?’ It might be that you’re giving away your mother’s maiden name, a pet’s name or your place of birth – data that’s often used in passwords or security questions.

Make use of privacy settings

Each social network has its own privacy settings. Make sure you know who can see your personal details by checking the settings for each account. Making these more secure will help you avoid sharing any personal data with people you don’t know. 

Take a look at some of the other ways you can protect yourself on social media

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