How To Make Your Mobile Secure | NatWest

How To Make Your
Mobile Secure

Concerned about mobile security?

We put your safety and security first,
both online and on mobile.
But why not make your mobile device
even more secure with these 6 tips below.

How to make your mobile secure

Keep your mobile software and apps updated

Don’t ignore those reminders to update your phone. New software updates from Apple and Android are often released to improve the security of your device. Keeping these updated will mean your phone has the latest defences against any malicious attempts.



We are always improving our mobile banking app with new features and the latest security software, so make sure you click the update button when you get an alert. Remember to only download the app or update from official app stores.


App available to Online Banking customers with a UK or international mobile number in specific countries

Keep your phone locked

It might be quicker to access your phone without a passcode, but it also makes it easier for others to access your phone without your permission. Keep it protected with a passcode or biometric log in. 

Make your codes secure and use biometrics if you can

Never write down any passcodes, save them in your phone or share them with anyone. We’ll never ask you for your full passcode or your app activation code unless you’re enrolling or logging into the app itself. Make your passcodes as strong as possible and avoid using something that could be easy for fraudsters to guess, like your date of birth



Logging in with Fingerprint ID is even more secure than a passcode. You can use Fingerprint log in on our app and to make payments using Apple Pay and Android Pay. Newer phones also have other biometric options such as Face ID on the iPhone X.  You can now log in to our mobile app with iPhone’s Face ID. You can often find out what security measures are available on your model in the settings menu. 


Fingerprint login available on selected devices.

App available to Online Banking customers with a UK or international mobile number in specific countries

Be scam-savvy

You can keep up-to-date with the latest online and offline scams in the news section of our security centre. There’s information to help protect yourself from scams that target mobile phone users too, like phishing, vishing and smishing.


See our guide about social engineering scams and find out how to protect yourself.


Find and wipe your mobile remotely 

Download Find My iPhone (iOS) or Find My Device (Android) for peace of mind if you lose your mobile phone . These apps can locate and clear your phone from wherever you are,  - keeping your data safe and secure. We never store app data in any other area of your phone, so if you do lose your phone, your NatWest mobile banking app will remain secure.

What to do if you lose your mobile phone

App available to Online Banking customers with a UK or international mobile number in specific countries.


Don’t tamper with the security of your device 

Jailbreaking or Rooting is when you remove manufacturing restrictions, often meaning you can download unofficial apps. To make sure you phone stays secure, stick with your phone’s original settings and only download official apps. 

It’s not just your phone that needs to remain secure. Learn about tablet security.


Top security tips for our app

Add your signposting title here… Our top security tips for our app

Watch this video for our top tips on using our mobile banking app securely.


Should you ever lose your phone have a look at our guide on the steps you can take to locate your phone and to keep your detail safe

Add your signposting title here… You're protected by our Secure Banking Promise

You're protected by our secure banking promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you've kept your security information safe.

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe.

3. We'll help you protect yourself with tips on staying secure and free tools for extra protection.

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