If you receive an email claiming to be from us, double-check the logo and the spelling. Fake emails often contain errors in spelling and grammar, and website links can look different, so look out for these signs that an email is spam. If you are ever in doubt, forward the email to firstname.lastname@example.org. Never click any links in the email.
If you are on the phone to someone who claims to be from your bank, they might advise you to hang up and ring your bank on an official number to double check. This is part of the scam. When you hang up the call, the scammer will stay on the line. Always hang up and ring us from a different number. Learn more about how to spot and avoid a phone scam here
If you think you have responded to an email and/or you suspect your accounts have been accessed by someone other than yourself, get in touch with us immediately.
Online and telephone fraud
0800 161 5154
Overseas: +44 1268 500874
Minicom: 0800 027 1395
For more information, please visit our Security Centre.
Protect your details on social media
Make it harder for scammers to get your personal details by making your social media more private. Learn more with our guide to social media.