Remember that we will never ask you to use your card reader to log in to Online Banking or request a card reader code over the phone. If you have provided a code from your card reader at log in or over the phone, please call the Online Fraud team on 0345 301 5748, Minicom 0800 027 1398 (Calls may be recorded).
When calling from abroad please dial +44 131 523 7766 (Minicom +44 118 963 9148).
When you are using our Online Banking service, our systems constantly monitor your level of activity. If it seems you are inactive, the system will log you out after ten minutes of no activity. This helps to protect you if you have left your computer unattended.