Monarch Lightbox Debit

Raising A Claim For Goods Not Received?

The best place to start if you've not received goods or services you've paid for by debit or credit card is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business, so you can't resolve the issue with them, maybe we can help you raise a claim.

Please note that if you have purchased goods that have not yet arrived and not been given an estimated delivery date, we are unable to submit a claim until 15 calendar days have passed since the date of purchase. If the goods do not arrive after this time period, please complete the online claim form.

If you have been given an estimated delivery date and that date has passed please complete the below online claim form.

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