Service status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned Upgrades

In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected. 

Our Services

Below you'll see whether our range of services are running as expected, if we're aware if any issues, or, if we're planning any updates in the near future.

Online and Mobile Services

Mobile App

Service working normally

Online Banking

Service working normally

 

 

Websites

Service working normally

Payments and Cards

Payments

Service working normally

Credit Cards

Service currently experiencing Issues

Some customers are unable to view Credit Card information on Online Banking and Mobile.

We are also experiencing some problems with our telephony service for credit cards, which is limiting our ability to assist customers over the phone.  

We apologise for any inconvenience that this may cause, we are working to resolve these problems as quickly as possible.

 

Debit Cards

Service working normally

Branch, ATM's and Telephone Services

Branch

Service working normally

ATM Network

Service working normally

Telephone Services

Service working normally

Business Services

Bankline

Service working normally

Bankline Direct

Service working normally

Data Services

Service working normally

Something else we can help you with?