Next Steps

Thank you for applying for your mortgage online.

What you'll get from us...

If you chose to submit your documents digitally, you will receive an email to register and provide your documentation in the next 2/3 days

 If you haven't opted to use our digital portal, we'll post your welcome pack and Mortgage Illustration in the next 5 days.


What we need from you...

Provide any additional documents we request and sign the mortgage offer. You have 28 days to do this to ensure you get the rate you’ve chosen.

Once you've received the documents, you can easily track the progress of your application online with our Mortgage Application Tracker.

Want to know more about the mortgage process? See our step-by-step guide.

Need help?

Call us
How can we help? Call us or we can call you

You may need to reconfirm your details when you speak to us.  

To discuss arranging a mortgage with us, call 0800 096 9527

Customers with hearing and speech impairments can contact us by Minicom number 0800 027 1396

Opening hours:
Sales - Mon to Fri 8am - 8pm, Sat 9am - 4pm.
Service - Mon to Fri 8.30am - 6pm, Sat 9am - 12.30pm.
Excluding public holidays.
Calls may be recorded.

Free call back
Free call back

You may also be interested in...

Fixing your home insurance price for 3 years

When you take out a policy with us, we’ll fix the price for the next two renewals, so you’ll know exactly what you’ll be paying. 

✓ No change to your premium for 3 years

✓ Comprehensive 5* Defaqto rated cover with Standard and Elite policies (underwritten by U K Insurance Limited)

✓ 24/7, 365 days a year emergency helpline


Fixed price ends if we make a claim payment. Price may change if you amend your policy or Insurance Premium Tax changes.


Underwritten by U K Insurance Limited 

Get a home insurance quote

Important documents to read and save/print before applying:
How we use your informationLegal information and our What you need to know

Quotes are valid for 90 days.

Underwritten by U K Insurance Limited.

Get a quote

Standard and Elite Insurance

  • Either up to £50k (Standard) or £100k (Elite) contents cover
  • We'll replace all downloaded data that's been lost or damaged (£1,000 Standard or £3,000 Elite) due to an insurable event
  • Contents replaced without reductions for wear and tear
  • 10% extra cover at Christmas at no extra cost
Get a quote

If your property is in Northern Ireland
please call 0800 051 5450
(Minicom 0800 051 3030)

Looking for lighter cover?

Renters Insurance

  • Choose between £5,000 to £25,000 cover to protect your contents (in increments of £5000).
  • For people living in rented property or student accommodation.
  • Choose from our optional add-ons to protect against accidental damage and also your personal possessions when you're away from home.
  • No additional cost for paying monthly (Subject to eligibility and credit agreement. Representative 0.0% APR).
Find out more


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