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Coronavirus (COVID-19)

Coronavirus: mortgage support

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Important information

If you’ve had a 6-month payment holiday, please refer to the letter we sent you around 3 weeks before your payments are due to restart for further help and support.

Mortgage payment holiday

If your income is temporarily affected by coronavirus we could offer you a mortgage payment holiday of up to 3 months. The payment holiday option closes on the 31st of October, no applications will be accepted after this date.

  1. 01

    If you've already missed a mortgage payment or your circumstances are unlikely to improve, you may need to consider additional support.  Please get in touch to speak with our dedicated team.

  2. 02

    If your income is temporarily affected but you are still able to make some of your monthly mortgage payments it's important that you do so, as this will reduce your outstanding mortgage balance and you’ll pay less interest over the lifetime of your mortgage compared to not paying any of your mortgage payments.

    • To make a reduced payment you’ll need to apply for a mortgage payment holiday up to 3 months. You can apply for a new payment holiday of up to 3 months at a time, for a maximum of 6 months in total.  
    • You can send payments through Manage my mortgage based on what you can afford during the holiday period.

    Your current payment holiday must have ended before a new one can be applied for and any application for a further payment holiday must be made before the 31st of October. This option closes on the 31st of October so no new applications will be accepted after this date.

     

  3. 03

    If your income is temporarily affected and you can't afford to make your next mortgage payment, you can apply for a new payment holiday up to 3 months at a time, for a maximum of 6 months in total.

    Your current payment holiday must have ended before a new one can be applied for and any application for a further payment holiday must be made before the 31st of October. This option closes on the 31st of October so no new applications will be accepted after this date.

    Even if you can afford a small amount, you should consider making reduced payments to help reduce what you’ll pay overall.

     

Is your existing mortgage payment holiday coming to an end?

Before your payment holiday ends we'll send you a letter detailing your current balance, your new monthly payment amount and your next payment due date.

Your new mortgage payments will start again on your normal payment date. If you need additional support, please visit our dedicated page to find out more about your options.

Important information

Before you apply for a payment holiday you should ensure that you are fully aware of the impact on your mortgage.

  • During your payment holiday, interest will continue to accrue which means you’ll pay back more over the full term of the mortgage.
  • When your payment holiday ends, your monthly payments will increase. We will provide you an estimate of these prior to commencing the payment holiday.
  • The term of your mortgage will not change.
  • A payment holiday will not have any negative impact towards your credit rating, however lenders may take into account other information when making future lending decisions, including, for example, information provided by applicants or bank account information.
  • By requesting a payment holiday you are acting on behalf of all parties named on the mortgage.
  • By taking a payment holiday you will pay more over the lifetime of your mortgage. If you can afford to make some or all your mortgage payments, it's important that you do so as this will help reduce what you'll pay overall. You can do this at any time during the payment holiday.

    See our illustrative examples demonstrating the impact on monthly payments when taking a 3-month payment holiday. You can apply for a new payment holiday of up to 3 months at a time, for a maximum of 6 months in total.

Your current payment holiday must have ended before a new one can be applied for and any application for a further payment holiday must be made before the 31st of October. This option closes on the 31st of October so no new applications will be taken after this date.

 

How to apply for a payment holiday

Apply for a further mortgage payment holiday

Applying for a mortgage payment holiday

Please read the important information before applying for a mortgage payment holiday. This option closes on the 31st of October so no new applications will be accepted after this date.

Frequently asked questions

Is there anything else we can help you with?

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