Life Moments

Travel guide

Help with your travel plans

We understand that your travel plans may have changed recently. Find out how we can help you re-arrange and, where necessary, get your money back.

Help if your travel plans have changed

We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.

If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.

My trip has been cancelled

Card payment refunds

For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the relevant 'goods or services not received' form below.

I need a travel money refund

Currency refunds

For information on how to get a refund on travel money orders, please visit our travel money page where you will find a step by step guide to help you get your money back.

Travel advice during the coronavirus outbreak

You can find the latest travel guidance on the UK Government website, including information on travelling abroad, safety and security, entry requirements and travel warnings.

Help when travelling abroad

Get the app

Search for 'NatWest Mobile Banking' in your app store - where you normally download your apps.

Step-by-step guide

  1. Open the NatWest app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’.
  2. Enter your Online Banking customer number. Don’t have these? Tap 'What's my customer number?'.
  3. Enter the characters from your Online Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'.
  4. Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Online Banking to update it, then return to the app in 3 days to finish registering.
  5. Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
  6. If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

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