Online security | NatWest

Five useful tips for safer online banking

Only download apps from official app stores

Only download mobile and iPad apps from official app stores, such as Apple iTunes, Android Play Store, Windows store and Blackberry App World. Our apps are only available on official app stores.

Never respond to suspicious emails or text messages

Be cautious about opening links contained in text messages or emails. Don't respond to unsolicited messages or phone calls, and remember NatWest will never ask you for your full PIN or password.


If you do receive a suspicious email you can report it to us forwarding it to 


You can also forward any suspicious texts to the short code 88355. We will take it from there.

Don't share your app security details and never store these on your device.

To ensure your details remain safe don't share your details, including your app passcode with anyone. Also, don’t leave your device unattended when logged on and watch out for people looking over your shoulder.

Keep your device's operating system updated with the latest upgrades

If possible, keep your mobile devices operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.

Think carefully before jailbreaking or rooting your device

Think carefully before jail-breaking or rooting your device. We advise against doing this as it may weaken the security of your device and expose you to additional risks.

Online security advice

Stay safe on Mobile Banking

We recommend you follow these simple steps to help stay safe while using our Mobile Banking app.


·         Only download apps from official app stores

·         Keep your phone’s operating system updated with latest upgrades

·         Think carefully before tampering with the security of your phone

·         Use know and trusted Wi-Fi networks

·         Don’t share your app security details with anyone or store them on your phone


More about mobile banking security

Beware of fake antivirus adverts

Fake anti-virus software (also known as scareware) is often promoted via online adverts which falsely warn users their computer's security has been compromised. They then offer downloadable software that promises to clean up the infected computer.


As well as paying for this fake software, once it's downloaded it is often used to steal personal information from your computer.


Remember: Protect yourself by using anti-virus software from a reputable company such as Trend, Kaspersky, Panda, Norton or Mcafee.

Keep yourself safe from scams

Fraudsters often contact you pretending to be from the Bank, the Police or companies you trust to convince you to pay money outside your account.


A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.


Follow these simple tips to help protect yourself from scams.


  • Only ever pay money to people and companies you know & trust 
  • The Bank or Police will never call to ask you to make a payment or use your card-reader


More about vishing 

Four useful tips to help you stay safe

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Online Banking login information or other personal information.


We recommend you follow these simple steps to help stay secure:


  • Never give your full PIN or full password to anyone
  • Never respond to suspicious emails or text messages
  • Never click on links or attachments in suspicious emails or text messages
  • If you’re in doubt about the authenticity of a message from us, please contact us immediately

More about Smishing

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