Lost and stolen cards - Lost debit card - NatWest

Lost, stolen or damaged cards

Whether your card is stolen, lost or damaged. We're here to help 24/7.

Stolen debit or credit card?

Please call us immediately on the numbers below:

Debit cards

Accounts in England & Wales (24 hours)
UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Accounts in Scotland (24 hours)
UK: 0800 056 4386
Overseas: +44 1268 500 813
Minicom: 0800 092 9098

Credit cards

Accounts in England & Wales (24 hours)
UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526


Accounts in Scotland (24 hours)
UK: 0800 056 4386
Overseas: +44 118 373 2674
Minicom: 0800 0929 098

UK: 0370 600 0459

Overseas: +44 1268 500 813

Minicom: 0800 917 0526

UK: 0370 600 0459

Overseas: +44 1268 500 813

Minicom: 0800 917 0526

Man on telephone reporting stolen card

Once you’ve reported your debit card as lost or stolen, we will send out your new card which will be with you in five working days.

Image of lost wallet
Add your signposting title here… Lost or damaged cards

If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s). Simply log in and go to the 'Cards' option in the left hand menu, then choose 'Manage your debit card' or 'Manage your credit card'.

From there, you can choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'.

Log in to order a replacement card

Lines are open 24 hours a day, calls may be recorded. Call charge information

Woman at NatWest cash machine
Support when you need it Need emergency cash?

If your debit card is lost or stolen, our Emergency Cash service makes sure you can access your money from our ATMs.

To get emergency cash call us:

Accounts in England & Wales:
UK: 0370 600 0459
Minicom: 0800 917 0526
Accounts in Scotland:
UK: 0800 056 4386
Minicom: 0800 0929 098

You’ll need to have the money in your account to withdraw it and a minimum of £20 in your account to use the service. Online and telephone banking customers will be able to access up to £300. If you’re not registered for these services, you'll still be able to withdraw up to £60 to tide you over.

Withdrawal amounts may vary.

Find out more and call us
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