Existing customers

Get the most from your Reward Silver account

On this page

Understanding MyRewards

Access my Reward Silver benefits

Stolen, lost or damaged card?

Using your bank account

Online and Mobile banking

Set up your bank account

Important documents to read

Explore your Reward Silver account

We want to make your financial life as simple as possible, so we’ve gathered all Reward Silver account information in one place. Right here. A one stop shop for all your everyday banking needs.

Explore your Reward Account

Reward actions

Reward actions OpenClose

Earn 2% rewards

You automatically earn 2% rewards on seven types of household bills paid by Direct Debit.

What are the seven type of household bills? Close

What are the seven types of household bills?

The types of bills that you can earn Rewards on include:

Council Tax
Mobile
TV Package
Water
Gas
Electricity
Broadband

Check if your bill is included

Earn 1% rewards.

Earn 1% rewards at partner retailers when you spend on your card.

Who can you earn with? Close

Who can you earn with?

When you spend at our partner retailers you will automatically be earning rewards, it's that easy.

Find out where you can earn

New to MyRewards?

Set up MyReward account Close

Set up MyReward account

You'll start earning rewards the next business day after opening your Reward account and you can view your balance in online or mobile banking.

Key benefits of setting up your Reward account are:

1. To see your personalised offers, where you can earn 1% or more at MyReward partner retailers. You can only see these offers once you login to MyRewards.

2. To exchange your rewards for money, trading up with our Reward partner retailers or donating your rewards.

You'll need your bank card before you can get started.

Set up MyReward

How can I earn more Rewards?

Boost your Reward earnings Close

Like Rewards and want to earn more?

You can earn Rewards every time you shop with our Reward credit card, Representative 23.7% APR (variable). You'll also recieve personalised emails with monthly spend offers from our selected retailers.

Get 1% in Rewards on your supermarket shop (0.5% at their petrol stations)
Between 1-15% in Rewards when you shop at selected MyRewards retailers
Plus 0.5% in Rewards everywhere else you like to shop

More about this card

Annual fee applies , but we'll refund it if you already hold a Reward current account.

To apply, you must be 18+, earning at least £10k per year and a mainland UK resident.

To keep earning Rewards on your household bills, you must log into online or mobile banking at least once every three months.

Use my membership benefits

Your Reward Silver account is packed full of benefits.

European travel insurance

Travel money

Mobile phone insurance

Cinema discount

Tastecard

No Foreign Purchase fee

All our travel insurance, car breakdown cover and home emergency cover is underwritten by U K Insurance Limited. Our mobile phone insurance is underwritten by Aviva Insurance Limited.

Take advantage of fee-free debit card purchases this summer

As part of your Reward Platinum account you can take advantage of fee free debit card purchases this summer. Use your VISA debit card to spend safely and securely whilst away on large or small purchases and incur no fee.

This offer applies to Foreign Purchase Fee only. You will continue to incur fees when withdrawing cash abroad using an ATM and other local fees may apply.

Find out more about spending abroad

Report your card stolen

How to report your card Close

If you think your debit card or any of your card details, such as the PIN may have been stolen, you should report it to us to avoid the possibility of fraud.

Please check the transactions on your account, and call us as soon as possible on:

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Report your card lost or damaged

How to report your card lost or damaged Close

If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s). Simply log in and go to the 'Cards' option in the left hand menu, then choose 'Manage your debit card' or 'Manage your credit card'.

From there, you can choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'.

Get emergency cash

Emergency cash when you need it Close

Simply call us and we'll send you a code that'll let you withdraw your cash.

The Emergency Cash service can only be provided to you at the time of card cancellation. The service allows you to withdraw money from your account using a security code instead of your card.

To use the Emergency Cash service:

You need to be within the UK
You must have at least £20 available in your account
You can withdraw up to £300 from a NatWest or Tesco cash machine

Remember you'll need to have money available in your account before you can withdraw it.

To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away.

Card loss centre

0370 600 0459 (overseas +44 1268 500 813)
Minicom: 0800 917 0526
Open 24 hours a day.
Calls may be recorded.

Using your bank account

Set up, change or remove an arranged overdraft Close

To help you out with those unexpected bills

An Arranged Overdraft is a short-term way to borrow and can be a really useful way to pay for unexpected bills. An Arranged Overdraft means we’ve approved extra funds for you, which are available on your current account.

Set up, change or remove an arranged overdraft

Use Apple Pay Close

Use Apple Pay

You can start using Apple Pay as soon as you have added your first debit card to your Wallet on your iPhone, iPad or Apple Watch.

Set up Apple Pay

Use Google Pay Close

Use Google Pay

Google Pay is the fast, simple way to pay with your NatWest debit or credit card in stores and online using your Android device. You will still continue to receive all the benefits and protections you enjoy with NatWest.

Find out more about Google Pay

Make a transfer or payment Close

Payments and transfers on the go

With our mobile app, you can quickly and securely manage your everyday transactions at the tap of a button.

Find out more about the different ways to pay and receive money

What are your rates and charges? Close

Keep your bank account safe Close

Keep your bank account safe

Protect yourself from scams. The best way to avoid being a victim of one, is to be aware of the common practices and techniques that are used.

Learn about common scams

Upgrade or change my NatWest account? Close

Compare our Bank Accounts

We have a Bank accounts to suit your needs, from everyday bank accounts to accounts that reward you.

Find out more about all our accounts

Set up, change or cancel a Direct Debit Close

Set up, change or cancel a Direct Debit

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

Setting up a Direct Debit is an easy way to manage your regular and occasional bills.

You can view or cancel a Direct Debit online and via our mobile app

Set up, change or cancel a Direct Debit

Using your debit card abroad Close

Taking your debit card on holiday

If you are travelling abroad it is advisable to register your travel plans with us as this will notify our transaction monitoring systems that you will be using your personal card abroad.

This will significantly reduce the likelihood of your card transactions being blocked abroad.

Let us know you will be using your card abroad

If you have our Mobile app, it’s easy to let us know you are going to use your debit card abroad. Just log in, tap the ‘Help’ section at the bottom and then ‘Going Abroad’.

You will be able to create one Travel Plan at a time by choosing 'Add Country', between 2 to 90 days, and that can include up to seven countries. Each country will need to be registered individually.

Get more information on spending abroad and how to minimise fees and charges.

Order an accessible debit card Close

Order an accessible debit card

Our new accessible card is available on all NatWest current accounts. It is developed with and accredited by the Royal National Institute of Blind People that makes it easier to use your card if you are blind or partially sighted.

A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader.
The card has a series of raised dots, so you'll know whether it is your debit, credit or savings card.
On the back of the card, telephone numbers have been increased in size by 50%.

To replace your existing card with a new accessible debit card please complete the online form.

Online and Mobile banking

App available to Online Banking customers with a UK or international mobile number in specific countries. Online Banking available to NatWest account holders aged 11+.

5 reasons why you should use our Mobile App

View statements and available balance quickly and easily

Instantly make payments to friends and family already saved in your online banking

Pay someone new without the need for a card reader (limits apply)

Pay your bills directly without the need for a card reader

The quickest way to transfer money between your accounts is through your mobile app

Get the Mobile App

Online Banking is a secure, easy to use and convenient way to manage your account

View your balance

Make payments

Transfer money between your accounts

Set up and manage your regular payments

View your transaction details

Set up and go paperless

Use Online Banking

Set up your bank account

Get started online Close

Online banking lets you manage your account, any time, any day

Setting up online banking takes a few minutes. You'll need your email address, sort code, account number and debit card to hand.

Get started now

Need help? View our online guide

Get the mobile app Close

Register for our mobile app

Once you've set-up online banking, you can get the mobile app. This is the easiest way to keep an eye on your spending.

Get the Mobile app

Need help? See how to set up mobile banking

Activate your card Close

Get the most from your card

New to NatWest?

If you're new to NatWest, we'll post your Visa debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

Already a NatWest customer?
If you're already a NatWest customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN.

If your existing card is not Contactless and you have an eligible account, you can request a new card, giving you a quick and simple way to make purchases up to £30.

Move your Direct Debits Close

Move your Direct Debits

The Switcher Service helps you to move all your Direct Debits to NatWest from another UK bank account or building society. We do all the work for you so it is simple and hassle-free and it just takes 7 days.

Any credit balance from your old account will be transferred

Your account with your old bank will be closed

All your Direct Debits will now come out of your NatWest account

If you only want to move some Direct Debits from another bank you need to contact the supplier who you pay the Direct Debit to and provide them with updated details to take the Direct Debit from your NatWest bank account.

Need help managing your money?

Life’s big moments often mean some kind of financial change. We’ve created helpful tips and tools to help you to manage your finances and support you through life’s important journeys.

See how we can help

Important documents to read

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

Get the most from your Reward Silver account

Explore your Reward Silver account

Explore your Reward Account

Reward actions OpenClose

Earn 2% rewards

Earn 1% rewards.

New to MyRewards?

How can I earn more Rewards?

Use my membership benefits

Take advantage of fee-free debit card purchases this summer

Report your card stolen

Report your card lost or damaged

Get emergency cash

Using your bank account

Online and Mobile banking

5 reasons why you should use our Mobile App

Online Banking is a secure, easy to use and convenient way to manage your account

Set up your bank account

Need help managing your money?

Important documents to read

Something else we can help you with?

Support centre

@NatWest_Help

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