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Report a lost or stolen credit card

Once you've reported that your card has been lost or stolen, a replacement card will be sent to you within five working days.

To report your card lost or stolen, call us on:

0370 600 0459, Minicom 0800 917 0526 (accounts in England & Wales)

0370 010 0087, Minicom 0800 092 9098 (accounts in Scotland)

+44 1268 500 813 (if you're abroad)

Lines are open 24 hours a day. Calls may be recorded. Cost of calls from overseas may vary.

If you manage your credit card through Online Banking, you can also report your card lost or stolen there, and order a replacement online.

Log in to Online Banking
Change your existing credit card

If you already have a NatWest credit card, you can change it to one from our current credit card range.

Your credit limit, Direct Debit and PIN will not change and no credit reference agency checks are required either.

You can transfer balances of any amount up to 95% of your available credit limit, and we'll give you an instant decision over the phone.

Call us on:

0345 0303 211, Minicom (0800 141 3999)

Monday to Friday: 8am-8pm
Saturdays: 9am-3pm
Sundays: closed
Bank holidays: 9am-6pm

Calls may be recorded.

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