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Existing customers

Long term credit card debt

What’s persistent debt?

Persistent credit card debt, also known as long term credit card debt, applies when you’ve paid more in interest, fees and charges than you’ve paid back on the amount you’ve borrowed over an 18 month period.

We are taking steps to support our customers to pay more towards their credit card balance and manage their finances better. This reflects the rules that have been introduced by the Financial Conduct Authority (FCA) with the aim of helping customers avoid long term credit card debt.

How do I know if I’m in persistent debt?

First letter

If you’ve been in persistent debt for 18 months we'll write to you to let you know.  We’ll encourage you to increase your repayments, if you can afford to. Paying more than the minimum will help you pay down your balance quicker, pay less interest and save money

9 months later

If you’re still paying more in interest, fees and charges than towards your balance we’ll write to you again to encourage you to increase what you pay each month if you can afford to.

 

 

18 months later

If you are still in persistent debt, we’ll write to you with some options to help you repay your balance over a reasonable period.  This may result in suspending and closing your card to support you in repaying the balance quicker. 

 

 

How much do I need to increase my payments by?

Just paying a small additional amount if you can afford to can make a big difference - whether that’s making a one-off payment when you can or paying a bit more than the minimum amount each month.

As a guide to a monthly amount that will help you avoid holding long term debt on your card, we have added a personalised payment amount into your statement.  It can be found in the message area just below your transactions.  We refer to this amount as Minimum Payment Plus.

If you’ve opted for paperless statements, you can find them on our mobile app and in Online Banking.

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

 

Minimum Payment Plus FAQs

How can I pay the Minimum Payment Plus?

Our Minimum Payment Plus Direct Debit can be used to collect the voluntary payment.  If you’d like to find out more, contact us by phone on 0345 030 3574 or Relay UK on 18001 0345 030 3574 and we’ll help you. It’s important to make sure you can afford to increase your payments, especially as the amount can vary month to month.  Please check your statement for the latest Minimum Payment Plus repayment amount. 

If you don’t pay via Direct Debit, you can still pay the Minimum Payment Plus amount shown on your statement;

 

  • Via the mobile app,
  • In Online Banking, or
  • Over the phone.

 

How else can I increase my payments?

Paying more, however you prefer, will help reduce your balance and save you money.  Before you change your payments, please make sure you can afford it. 

If you have a current account with us, you can set up a fixed direct debit or make a one-off payment

Before you change your payments, please make sure you can afford it. 

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.

What if I can’t pay more?

If you can’t afford to increase your payments, let us know as soon as possible. We can help you find an affordable way to pay it back if you are struggling financially

For free, independent advice, you can also contact: 

StepChange

Citizens Advice

National Debtline

 

Something else we can help you with?