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Supporting you with each step

Helping you bank at home using Online Banking

How Online Banking can help

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Payments

Move money between your accounts, pay bills, friends and family and more. Criteria applies
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Control

Set up weekly balance alerts, Act Now Alerts, Arranged overdraft alerts and more
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Support

Chat to Cora, our digital assistant, she's available 24/7 for any queries you may have
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De-clutter

Reduce paper waste and clutter by switching to paperless statements and letters

How to set up Online Banking

Our video and step by step guides are here to make it easy for you to register for and start using Online Banking.

Register for Online Banking

Watch our quick video for step by step instructions to help you get registered for Online Banking.

How to log in and check your balance

Once registered you can easily check your balance using Online Banking.

Forgotten your log in details

Forgotten your log in details? No problem. Watch our video showing the simple process to get you back up and running.

How to videos

Quick videos guides to help you bank at home using Online Banking

Card Reader

When you register for Online Banking a card reader will automatically be sent to you and should arrive within 7 working days.

 

When you receive your first card reader you will need to enable it before you can start using it.

 

If you have previously enabled your card reader then you shouldn’t need to enable it again.

 

Should you need to order a replacement card reader this can be done through Online Banking, please allow up to 7 working days for the card reader to reach you.

Enable your card reader

Once you have your card reader you will need to enable it.

How to order a card reader

To order a replacement card reader watch the below video or read our step-by-step guide.

Make payments using Online Banking

You can make a range of payments easily and securely with Online Banking. The most common payment type are payments to someone you have paid before and new payments.

 

Find out how you can make these payments from Online Banking.

Pay someone you have paid before

How to send money to someone you have paid before.

How to make a new payment

Find out how to make a payment to someone new.

Manage your regular payments

Through Online Banking you can easily manage all your standing orders and Direct Debits. You have full control to view, create and cancel these regular payments from the comfort of home. 

View and cancel a standing order

Using Online Banking you can easily view all your existing standing orders and cancel the ones you no longer need.

Create a new standing order

With Online Banking you have full control to set up your own standing orders. Set the amount, frequency and when you want it to end.

View or cancel a Direct Debits

Did you know you can view all your Direct Debits using Online Banking? If you have agreed with a company to stop a Direct Debit you can even cancel it from within Online Banking.

Manage your statements

You can view up to seven years' worth of account statements in Online Banking.

Download your bank statements

Download, save and print a PDF version of your statements with Online Banking.

Want to experience a quicker way to bank?

The NatWest app

Have you heard about the NatWest app? It's the quickest way to bank - you can pay someone in less than a minute. Choose your device type below.

The NatWest app

Have you heard about the NatWest app? It's the quickest way to bank - you can pay someone in less than a minute. Choose your device type below.

The NatWest app

Have you heard about the NatWest app? It's the quickest way to bank - you can pay someone in less than a minute. Choose your device type below.