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Supporting you with each step

Helping you bank at home with the NatWest app

How the app can help

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Know your balance

It's the quickest way to check your balances and transactions, so you don't have to visit an ATM
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Safe and Secure

Safe and secure, with fingerprint and facial recognition. Available on selected devices
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Make payments

Pay people with their account details, phone numbers or your saved payees. Criteria applies
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Take control

Manage your regular payments, set spending budgets and see where your money is going

How to set up the app

Register for the app

Watch our quick video for step by step instructions and you will be up and running in less than 5 minutes. Registering for the app also registers you for Online and telephone banking - if you provide your debit card number.

Enable Touch ID

You don't need to do this step but enabling Touch ID/ Android fingerprint means that you don't need to type your log in details every time and helps keep your app secure. Available on selected devices.

Want a hand with the mobile app?

As well as our videos and step-by-step guide our mobile app user guide provides clear instructions on what the app can do, so that you can bank at home in no time.

How to videos

Quick videos guides that will help you bank at home with the app

Benefit from the basics

Once you have registered for the app, we want to help you to make the most of its features. Watch our quick videos for step-by-step instructions and you will be able to bank at home in no time.

Check your balance

See how much money you have in your account at any time at home to avoid going to the branch and ATMs.

Transfer money between your accounts

Move money between your NatWest accounts in 20 seconds. It could be from your current account to your savings account, or you might want to move some money into your credit card.

Pay someone you have already paid

If you have made a payment before via Online Banking or the app, the payee details are automatically saved, so making a payment to that company or person again takes only 27 seconds. Payment limits apply.

Pay someone new

It’s easy to pay someone new using just their account number and sort code. It will take you less than a minute. Criteria apply.

Pay someone with Paym

With Paym also known as 'pay your contacts', you can receive and send money to someone else through our app just by using their phone number. No need to find out their sort code and account number and they don’t even need to be with NatWest. Criteria apply.

Manage regular payments

Watch our quick videos for step-by-step intructions to take control of your regular payments by being able to view and amend them through the app.

View and cancel Direct Debits

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us, whenever you like. Criteria apply.

Setup and view a standing order

When you set up a standing order, you tell us to pay a fixed amount to someone from your account at regular intervals (for example, monthly) on a fixed date. Limits apply.

Cancel a standing order

You can easily cancel existing standing orders in the app, it takes only 30 seconds. Criteria apply.

International payments

If you need to send money to someone abroad, you can do it quickly in the app. Fees may apply.

Make your money go further

Watch our quick videos for step-by-step intructions to see how the app features can help you make the most of your money, from setting spending budgets to adding accounts from other banks into the app.

 

Keep tabs on your spending

Spending is a handy feature that automatically places your current account transactions into categories, so you can get a detailed picture of where your money goes each month. You could even set up a budget against each category, challenging yourself to save more. Criteria apply.

View your accounts with other banks

Account aggregation is the ability to view your balances and transactions on selected account types held with other participating UK banks using our mobile app, so you can get an overall view of your finances in one place.

Credit Card features

Watch our quick videos for step-by-step intructions to be able to manage your Credit Card quickly at home.

Set up credit card direct debit to make minimum, full or fixed repayment

Make repayments quickly in the app.

Set up, check on and cancel an instalment plan

An Instalment Plan allows you to pay off an eligible purchase over a term which best suits your needs. This can be between 6, 9, 12, 18 and 24 months.

Set up a credit card spending budget

Creating a Credit Card spending budget is easy and we'll send you notifications if you go over your set budget.