Want help using our Mobile app or Online Banking?
Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.
Updating your app to the latest version
App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Why should I update my app?
Benefit from app enhancements
The most up to date security
Check if you're using the latest app
You could save time by switching on automatic updates meaning the app updates everytime a new version is launched ensuring you always have the most up to date and secure version, or you can manually update your app after each release by following the below steps.
Using your phone, go to the app store/google play store
Search 'NatWest Mobile Banking'
There are a few scenarios for what could happen next:
- It says 'Open' - this means your using the latest version of the app.
- It says 'Update' - this means you're not currently using the latest version, tap the word update to download the latest version.
- There's a cloud icon - this is because you used to have the app on your phone, tap the cloud to re-download the app and get started.
How to switch on automatic updates
Having issues updating your app?
There are a number of reasons why you may not be able to update your mobile app:
Please check that you are connected to the internet, and that you have a good connection strength.
Our minimum operating system requirements for Android are 6.0 and above, iOS is 11.0 and above.
Please ensure that your device has enough storage capacity to download the latest version of the banking app.