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Want help using our Mobile app or Online Banking?

Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.

Banking with us

Understanding your statement

Make sense of your statements

Ever found yourself unsure what one of our three-letter acronyms mean?

  • CHG = Charge
  • D/D = Direct Debit
  • BSP = Branch Single Payment… that kind of thing

We’ve created a cheat sheet just in case you need to get to grips with some banking terminology.

A guide to busting the jargon on your statement

Get your statements instantly

When you go paperless your statements and letters are securely kept in one place. What's not to love? Go paperless and have seven years of records for your statements, and correspondence from the past three years.

Get the app

Search for 'NatWest Mobile Banking' in your app store - where you normally download your apps.

Step-by-step guide

  1. Open the NatWest app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’.
  2. Enter your Online Banking customer number. Don’t have these? Tap 'What's my customer number?'.
  3. Enter the characters from your Online Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'.
  4. Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Online Banking to update it, then return to the app in 3 days to finish registering.
  5. Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
  6. If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.

Get the app

Experience the quickest way to manage your money

Get the app

Experience the quickest way to manage your money

Something else we can help you with?