Overlay
Banking with us

Standing orders

What is a standing order?

A standing order is an instruction set up by your bank or building society on your behalf which will send money to a specified account on a regular basis.

You can specify the amount you wish to pay, how often, for how long, and what reference appears on statements. You can set it up for a specific number of payments or cancel it when you no longer need it.

For example, you can set up a standing order to:

  • make regular monthly payments such as rent or charity donations
  • transfer money regularly into your savings account

Set up a standing order

Created with Sketch.
The quickest route

What you'll need

 

Access to the mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that you want to set up the standing order to come from

  3. 03

    Select the 'Standing order' section

  4. 04

    Select 'Create' in the top right of the screen to add a new standing order

  5. 05

    Choose your payee from the lists provided - either to a payee or one of your own accounts

  6. 06

    Follow the steps on-screen to set up the description, amount and payment intervals

  7. 07

    Review and confirm the details

What you'll need

 

A NatWest card reader

A card you can use with the card reader

Access to Online banking

Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    Under the 'Standing orders' header select 'Create a standing order'

  4. 04

    Type in the Payee's name

  5. 05

    Type in their bank account number

  6. 06

    Type in their sort code

  7. 07

    Type in a reference. Choose something that will help the person you’re paying recognise that it’s you

  8. 08

    Select one of the payment period options and click 'Next'

  9. 09

    Choose the account the standing order is to be paid from

  10. 10

    Enter the amount you wish to send. This amount will stay the same for all future payments, unless you amend it

  11. 11

    Select when and how often you want your standing order to be paid. Click 'Next'

  12. 12

    You’ll now see a summary of your standing order. Check the details and authorise with your card-reader

  13. 13

    Once authorised with your card reader, your new standing order will be set up. You’re done

Amend a standing order

We require at least 3 working days' notice to amend your standing order online, however you can amend a standing order due within the next 2 working days by contacting Telephone Banking or visiting a branch.

For example: If a payment is due to leave your account on a Friday, the final opportunity to amend the standing order online is by close of business on Tuesday.

Created with Sketch.
The quickest route

What you'll need

 

Access to your NatWest app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that the standing order comes out from

  3. 03

    Select the 'Standing Orders' option

  4. 04

    Select the standing order you want to amend

  5. 05

    Select 'Amend' in the top right of the screen

  6. 06

    Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency

  7. 07

    Review and confirm the details. Done. Sorted. Finished.

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

  • A NatWest card reader
  • A card you can use with the card reader
  • Access to Online banking
  • Your Online Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    From the Standing orders section, select 'Manage standing orders'

  4. 04

    From the 'Standing orders list' select the appropriate standing order and then select the 'Amend standing order' button

  5. 05

    If required, amend the payee details and then select 'Next'

  6. 06

    If required, amend the payment details and then select 'Next'

  7. 07

    Please select 'Confirm' to complete your request

  8. 08

    Confirm the details are correct and if required authorise the changes using your card-reader

  9. 09

    Select 'Confirm' button to complete

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

  • A NatWest card reader
  • Your Online/telephone banking details (they’re the same)

Your step-by-step guide:

  1. 01

    Call us on 03457 888 444, relay UK: 18001 03457 888 444 (international +44 8705 888 444). You will hear an automated menu where you can make a selection based on what you want to do.

  2. 02

    To amend a standing order, you need to select option 1 “Payments and transfers”

  3. 03

    Follow the prompts over the phone

  4. 04

    Make sure you have the details of the standing order you would like to amend

What you'll need

 

Your NatWest card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your NatWest card, we’ll ask you to tap in your PIN and use this as ID

  2. 02

    Details of the changes you want to make

Helpful videos

To watch helpful videos on getting started and using the app, our Video hub is here to help.

Frequently asked questions

Something else we can help you with?