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Banking with us

Lock your card using our app

Misplaced your card?

Unsure if your card could be in the back pocket of your jeans in the washing machine or down the side of the sofa. Don't worry, you can lock your card so it can't be used until you find it again.

How to lock your card

Watch how to lock your debit card

Watch lock debit card in action

Watch the video or follow the simple steps below to see how you can lock your debit card easily, keeping your money safe and secure.

To lock your debit card follow these three simple steps

  1. 01

    Log in to the app

  2. 02

    Select the account your debit card is linked to and tap 'Manage my card'

  3. 03

    Tap on 'Lock card'

Great news! Your card is now locked and cannot be used.

If you find your card you can unlock it here too.

Watch how to lock your credit card

Watch lock credit card in action

Watch the video or follow the simple steps below to see how you can lock your credit card easily, keeping your money safe and secure.

To lock your credit card follow these three simple steps

  1. 01

    Log in to the app

  2. 02

    Select your credit card and tap 'Manage my card'

  3. 03

    Tap on 'Lock card'

Great news! Your card is now locked and cannot be used.

If you find your card you can unlock it here too.

Have you lost your card?

If you have lost, had your card stolen or need a replacement card the quickest way to let us know is via the mobile app.