Overlay

Want help using our Mobile app or Online Banking?

Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.

Banking with us

Change your address

Changing your address is simple

When you move house, you'll need to change the address that we hold for you. Online Banking is the quickest way but you can go into a branch and do it, or use telephone banking instead.

How to update your address

Select your preferred way of doing it

Created with Sketch.
The quickest route

What you'll need

 

Access to Online Banking

Your activated card-reader

Your step-by-step guide:

  1. 01

    Log in to Online Banking

  2. 02

    Select 'Your Details' from the left-hand menu

  3. 03

    Select 'Update your address details'

  4. 04

    If our webchat agents are available they can help you update your address.  Click 'Start chat now' to get in touch with one of our agents or you can find the number to update your details over the phone

What you'll need

 

Your NatWest debit card

Photographic ID 

 

Your step-by-step guide:

If you need to change your address, you could always come into a branch and do it from there.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

What you'll need

Your Online/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us you will hear an automated menu where you can make a selection based on what you want to do.

    UK: 03457 888 444

    Relay UK: 18001 03457 888 444

    Overseas: +44 8705 888 444

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A NatWest team member will guide you through the process

  4. 04

    You’re done. Check your Online Banking and you’ll see it’s been updated

For credit card customers:

Call the number on the back of your card, a NatWest team member will guide you through the process. 

Something else we can help you with?