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Change of Address Hub

On this page

How to update your address with us

Other places to update

Ways to stay in touch

Financial Health Check

Reason for the move

How to update your address

When you move house, you'll need to change the address that we hold for you. Online Banking is the quickest way but you can go into a branch and do it, or use telephone banking instead

Select your preferred way of doing it

The quickest route

What you'll need

Access to Online Banking

Your activated card-reader

01

Log in to Online Banking
02

Select 'Your Details' from the left-hand menu
03

Select 'Update your address details'
04

If our webchat agents are available they can help you update your address. Click 'Start chat now' to get in touch with one of our agents or you can find the number to update your details over the phone

Online Banking available to customers aged 11+ with a NatWest account.

What you'll need

Your NatWest debit card

Photographic ID

Your step-by-step guide:

If you need to change your address, you could always come into a branch and do it from there.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

What you'll need

Your Online/Telephone Banking login details (they’re the same)

01

When you call us you will hear an automated menu where you can make a selection based on what you want to do.

UK: 03457 888 444

Relay UK: 18001 03457 888 444

Overseas: +44 8705 888 444
02

Press 4 to go through to one of our team
03

A NatWest team member will guide you through the process
04

You’re done. Check your Online Banking and you’ll see it’s been updated

For credit card customers:

Call the number on the back of your card, a NatWest team member will guide you through the process.

You can use telephone banking when you have registered for Online Banking, and vice versa. Online Banking available to customers aged 11+ with a NatWest account.

Other places to update

It's important to not only keep friends and family informed of your new address, but organisations like your employer too.

We've created this handy checklist of who to update.

Update the important things

Banks/ Building Societies
Your employer - they need to know to update your contact details, but more importantly they need to know for your payroll.
Other financial providers - Investments, Pensions, Insurance providers
Student Loans Company- make any changes to your personal account by visiting the website.
Higher Purchase Providers
Utilities (Electricity, Water, Gas, Internet, Phone, TV Licence)
Inland Revenue - One of the most important places that needs to know when you change address is Inland Revenue for your taxes update this information on gov.uk.
Council Tax - update your Council Tax address visit the gov.uk site.
Health Providers (Doctor, Dentist, Optician, Vet)
Education (School, University)
DVLA - you must update your driving licence with your new address.
Gym/ Sport Club Memberships
Loyalty Cards
Newspaper or Magazine subscriptions

Ways to stay in touch

We're always here to help, round the clock and whenever you need us most

Local branch

If you've moved to a new area, learn about what you can do in your local branch or local Post Office.

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Now you've moved

Are you a renter?

Whether you're just starting your rental journey or already on it, you'll find some helpful guidence around things to consider when renting in the Renters guide.

Renters guide

Bought your first home?

It's important to take proactive steps to make your money go further, our Helpful Banking Hub has practical ways to help you get your affairs in order.

Helpful Banking Hub