Report a fraud

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Report fraud & contact us

Report fraud on your bank account

Have you noticed any suspicious transactions on your NatWest Personal account?

You can report this to us by calling:

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0800 161 5149

Outside these hours, call

0800 032 5963

Calling from outside the UK

(0044) 131 339 7609

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Have you noticed any suspicious transactions on your NatWest Business account?

You can report this to us by calling:

 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0345 300 3986

Calling from outside the UK

(0044)125 230 8047

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

 

Calling from outside the UK

(0044) 126 850 8020 (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Business credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling

0800 161 5164 (24 hours a day)

 

Calling from outside the UK

(0044) 345 300 4351 (24 hours a day).

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

Report a suspicious email, phone call or text

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@natwest.com

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154

When calling from abroad please dial (0044) 131 523 7766

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 0800 161 5154

When calling from abroad please dial (0044) 131 523 7766

 

 

Suspicious text

 

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

 

Forward any suspicious texts referring to NatWest to the number 88355.

 

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.