What is 'Pay someone new' in the mobile app?
With 'Pay someone new' in the mobile app you can make a payment using just an account number and sort code without having to set up the payee in Online Banking.
To ensure your money is safe, we will sometimes ask you to authorise a payment using fingerprint on Android or your app passcode.
You can pay bills and send money to friends or family even if they don't have a NatWest account and you don't need your card reader.
If you would like to save the payee details to pay again another time while making a payment to someone new, you can use the 'Save payee details' option on the 'Check and confirm' screen.
With 'Pay someone new' you can send a maximum of £750 in a single payment. If you are making a number of smaller payments the sum of all such payments cannot exceed £750 in a working day. You can make up to five payments in the same period. The recipient will not appear in your saved payees.
Once a payment has been sent the payee's account should be credited instantly, however it can take up to 2 hours.
If you need any support using 'Pay someone new', message us via your app's 'Help' menu.