How long will a payment take to reach my credit card or someone else's account?
The funds should normally reach the payee's account on the same day.
Why has my payment not reached a payee?
Please check that the money has left your account and hasn't been returned as this can happen if there has been a problem making the payment.
For further assistance please call us on 0345 366 7003 or +44 2381 244181 from outside the UK.
How much can I send using Pay Someone New?
With Pay Someone New you can send a maximum of £250 in a single payment. The sum of all such payments cannot exceed £250 in a working day and you can make up to five payments in the same period. Over any four working day period you can send a maximum of £1,000 or 20 payments. Once you reach these limits you will be not be able to make any more payments for 24 hours.
How long will a Pay Someone New payment take to arrive in the payee's account?
The payee's account should be credited instantly however this can take up to two hours.
How do I identify a Pay Someone New payment on my statement?
You'll see the narrative 'VIA MOBILE - LVP' on your statement as well as other information regarding the payment.
How do I make a payment to an account that doesn't accept Faster Payments?
All UK banks and building societies should be set up for Faster Payments soon. In the meantime, we recommend you ask the payee if they accept other kinds of payments, such as:
- Debit card
- Credit card (excluding other credit cards or loans)
- Direct Debit
If you can't pay by card or Direct Debit, you may be able to pay by CHAPS electronic payment instead. CHAPS payments are processed straight away, though there will normally be a charge for this payment. This can be arranged through your branch.
Need further help?
Refer to iombank.com/mobile