Sight | NatWest

We are improving our branches to make access easier for everyone. For example, we are improving lighting levels and fitting handrails to steps. Where possible, all of our new and refurbished branches have been designed with the following features:

• Automatic or power assisted doors

• Layout and signage designed with suitable colour contrast to assist our partially sighted customers

All of our ATMs and Cash Depositing Machines (CDMs)  have audible tone prompts after each key depression. The keyboards on these machines also have the following features:

• Raised dot on the number 5

• Coloured keys for 'entry' and 'error'

• A depression in the middle of the keys making the keys easier to press

Talking ATMs

We've also introduced Talking ATMs (TATMs). Anyone can use this functionality, and it's designed to help visually impaired customers use ATMs safely and securely. You can use TATMs from the following brands:

• Royal Bank
• NatWest
• Coutts
• Ulster North
• Ulster South 

How do Talking ATMs work?

You need to have a set of ear phones which you plug into the ATM. You will then hear instructions of how to use the machine and what to do to get started. You need to activate the audio functionality by pressing the number 5 on the keypad before inserting your card. The machine will voice out what you need to do and the options to press on the ATM keypad to make your choices. The screen will go blank to provide you with privacy so none of your details are visible.

What can I use a Talking ATM for?

Transactions covered for Talking ATMs are:

• Balance
• Cash
• Cash with receipt
• Mini Statement
• Emergency Cash

Who can help me work a Talking ATM?

Any branch member can help you next time you are at a branch.

For customers with visual impairments we provide the following services free of charge:
 

• Statements and general correspondence produced in Braille, large print or on audiotape

• Brochures produced in Braille, large print or on audiotape

• PIN numbers provided in Braille

Our website has keyboard shortcuts, these can be accessed on a computer by using the following keys on the following browsers:
 

Chrome
Alt on Windows
Ctrl + ⌥ Opt on Mac
 

Firefox & Safari
Alt+Shift on Windows
Ctrl+⌥ Opt on Mac
 

Prior to IE8

Alt + Access Key focused on the element along with Enter to activate
 

IE8 and above

Alt on windows. For Links you need Alt + Access Key focused on the element along with Enter to activate
 

Access key letter Action

H Load home page
A Load accessibility page
N Skip to the main navigation of a page
S Skip to the main content of a page
 

The website should work with the accessibility options in IOS and Android on Tablet and mobile. The website should also work with all major screen reader software.