Sight | NatWest

NatWest Accessibility Sight

Sight

We're working to become more accessible with the Royal National Institute of Blind People

NatWest Accessible Debit Card
Add your signposting title here… The accessible debit card

So what's different about the accessible debit card?


It has been specially designed to be easier to use if you're blind or partially sighted.

The card has several features:

  • A series of raised dots so you'll know whether the card is a debit or savings card.

  • A carved out notch on the side of the card, so you can work out which way to insert your card into a cash machine or card reader

  • On the back of the card, telephone numbers have been increased in size by 50%.

Find out more & order your accessible debit card

Other features to make us more accessible

In Branch

We are improving our branches to make access easier for everyone. Expand to find out more

We are improving our branches to make access easier for everyone. For example, we are improving lighting levels and fitting handrails to steps. Where possible, all of our new and refurbished branches have been designed with the following features:

  • Automatic or power assisted doors

  • Layout and signage designed with suitable colour contrast to assist our partially sighted customers

Cash Machines

We've added accessibility features to our cash machines and introduced Talking ATMs. Expand to find out more.

All of our ATMs and Cash Depositing Machines (CDMs)  have audible tone prompts after each key depression. The keyboards on these machines also have the following features:

 

  • Raised dot on the number 5

  • Coloured keys for 'entry' and 'error'

  • A depression in the middle of the keys making the keys easier to press

Talking ATMs

 

We've also introduced Talking ATMs (TATMs). Anyone can use this functionality, and it's designed to help visually impaired customers use ATMs safely and securely. You can use TATMs from the following brands:

 

  • Royal Bank
  • NatWest
  • Coutts
  • Ulster North
  • Ulster South 

How do Talking ATMs work?

 

You need to have a set of ear phones which you plug into the ATM. You will then hear instructions of how to use the machine and what to do to get started. You need to activate the audio functionality by pressing the number 5 on the keypad before inserting your card. The machine will voice out what you need to do and the options to press on the ATM keypad to make your choices. The screen will go blank to provide you with privacy so none of your details are visible.

 

What can I use a Talking ATM for?

 

Transactions covered for Talking ATMs are:

 

  • Balance
  • Cash
  • Cash with receipt
  • Mini Statement
  • Emergency Cash

Who can help me work a Talking ATM?

 

Any branch member can help you next time you are at a branch.

 

Correspondence

For customers with visual impairments we provide the several services free of charge. Expand to find out more.

For customers with visual impairments we provide the following services free of charge:
 

  • Statements and general correspondence produced in Braille, large print or on audiotape

  • Brochures produced in Braille, large print or on audiotape

  • PIN numbers provided in Braille

Our Website

We're working to make our website more accessible we currently have features to help you use our website. Expand to find out more.

Our website has keyboard shortcuts, these can be accessed on a computer by using the following keys on the following browsers:
 

Chrome
Alt on Windows
Ctrl + ⌥ Opt on Mac
 

Firefox & Safari
Alt+Shift on Windows
Ctrl+⌥ Opt on Mac
 

Prior to IE8

Alt + Access Key focused on the element along with Enter to activate
 

IE8 and above

Alt on windows. For Links you need Alt + Access Key focused on the element along with Enter to activate
 

Access key letter Action

H Load home page
A Load accessibility page
N Skip to the main navigation of a page
S Skip to the main content of a page
 

The website should work with the accessibility options in IOS and Android on Tablet and mobile. The website should also work with all major screen reader software.

 

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