All of our ATMs and Cash Depositing Machines (CDMs) have audible tone prompts after each key depression. The keyboards on these machines also have the following features:
Raised dot on the number 5
Coloured keys for 'entry' and 'error'
A depression in the middle of the keys making the keys easier to press
We've also introduced Talking ATMs (TATMs). Anyone can use this functionality, and it's designed to help visually impaired customers use ATMs safely and securely. You can use TATMs from the following brands:
- Royal Bank
- Ulster North
- Ulster South
How do Talking ATMs work?
You need to have a set of ear phones which you plug into the ATM. You will then hear instructions of how to use the machine and what to do to get started. You need to activate the audio functionality by pressing the number 5 on the keypad before inserting your card. The machine will voice out what you need to do and the options to press on the ATM keypad to make your choices. The screen will go blank to provide you with privacy so none of your details are visible.
What can I use a Talking ATM for?
Transactions covered for Talking ATMs are:
- Cash with receipt
- Mini Statement
- Emergency Cash
Who can help me work a Talking ATM?
Any branch member can help you next time you are at a branch.