How do I make a claim on my travel insurance?

To make a travel insurance claim, please login to our Membership Services(opens in a new window). Alternatively, you can contact us on the numbers below.

Platinum

0345 609 0453 (Relay UK 18001 0345 609 0453).
Lines are open 24/7.
If you need emergency assistance whilst abroad call us on:
0345 609 0453 or +44 1252 763 658.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Silver

01252 308 792 (Relay UK 18001 01252 308 792).
Lines are open 24/7.
If you need emergency assistance whilst abroad call us on:
0345 601 5219 or +44 125 230 8792.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Black

0345 601 7188 (Relay UK 18001 0345 601 7188).
Lines are open 8am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.
If you need emergency assistance whilst abroad call us on:
0345 601 7188 or +44 2392 660 340.
Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.