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Support Centre

General banking information

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What is biometric approval?

Now you can add an extra layer of advanced security in our app – set up face biometrics. It goes beyond face recognition to identify what makes your face unique.

It involves taking a photo of yourself that is encrypted and securely stored on the NatWest database. When you come to use biometric approval you’ll need to put your face in the frame and follow the on-screen instructions.

Handy guides for general banking information

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Help with registering on the app

Safe and easy banking with the NatWest app.

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How to use the mobile app

Everything you need to know about banking in the app.

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Help with registering for Anytime Internet Banking

If you're new to Online Banking, this guide can help you get started.

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Banking my way

Do you need additional support with banking because your circumstances have changed?

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