Support Centre | NatWest Private

Support Centre

How can we help?

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Manage your Black Account

Our Reward Black Account comes with a range of benefits that have been put together with your travel, protection and leisure needs in mind. You can manage your benefits at any time through Membership Services.

More about your account benefits
Banking where and when it suits you

We're here to help. We know that you’re busy, so choose the way to contact us that’s convenient for you.  

In person

Private Banking Manager

Your Private Banking Manager is there to support you with any queries that you may have, so give us a call and set up an appointment.

Book an appointment
Support Centre | NatWest Private Book an appointment

From making your money work harder, reviewing your financial goals or getting set-up for mobile banking. Your Private Banking Manager is here to make your life easier and run more smoothly.

If you don't have their mobile number to hand. You can call our dedicated telephony team who can book an appointment for you.

  

Telephone 0333 202 3330
International +44 161 933 7239
Minicom 0800 027 1395

Online

Customer on laptop

Our dedicated web chat team can help you with account queries, book an appointment with your Private Banking Manager and more.

Chat now
Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Online banking and the mobile app;
  • Instant transfers between your NatWest accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free financial review with your Private Banking Manager.


  
I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

On the phone

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There's no automated call system and we won't transfer your call, unless absolutely necessary. We're here to help you 24/7.

Call Private 24
Telephone banking

Wherever you are – home or abroad – call our dedicated telephone banking team (Private 24) at any time, day or night. They can help you with several things including:

  • Transfers, payments and international payments;
  • Balances and up-to-the-minute statements;
  • Managing your Direct Debits and standing orders;
  • Arranging a free Financial Health Check; and
  • Booking an appointment with your Private Banking Manager

Telephone 0333 202 3330
International +44 161 933 7239
Minicom 0800 027 1395


I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

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Get in touch

How can we help?

Private 24 Customer Support
  
Make transfers, payments and international payments, manage your direct debits or book an appointment with your Private Banking Manager

Telephone 0333 202 3330
International +44 161 933 7239
Minicom 0800 027 1395

Reward Black Account - Membership Services

Use or claim your Reward Black Account benefits.

Telephone 0345 601 7188
International +44 2392 660 340
Minicom 0345 600 0512

Membership services are open Monday to Friday 8am-8pm (except Bank Holidays) and 9am-5pm on Saturdays. Calls may be recorded.

I have a different Reward Account?

 
Eligibility criteria

NatWest Private is available to all customers with a sole income of at least £100,000 paid into their NatWest account, or minimum outstanding mortgage borrowings with us of £300,000, or savings and investments of at least £100,000 held with us.

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