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Manage your
Black Account

Make the most of your benefits

Protection Benefits

Your phone, car and home emergency protection

Cover starts as soon as your account is opened but:

We recommended you register your handset to make the claims process quicker for you.

If your phone is lost or stolen, you must contact your network provider within 24 hours (48 hours if you are abroad). You should also report it to the police and get a crime reference number 

Mobile Phone Insurance

Car Breakdown Cover

Home Emergency Service

Your protection policy and terms

Find out the detail

Manage your Black Account

How can we help?

Speak to us

Manage your Black Account

How can we help?

24/7 Black Concierge
Email us on natwestblackaccountconcierge@tengroup.com
Call us on 0345 601 7188. Minicom 0345 600 0512. Lines are open 24/7. Calls may be recorded.

Order your disounted tickets
Order online or call us on 0345 601 7188 (Minicom 0345 600 0512).

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