Mobile Phone Insurance
Register or make a claim
If your phone is lost or stolen, you must contact your network provider within 24 hours (48 hours if you are abroad). You should also report it to the police and get a crime reference number.
Log in or call us on 0345 601 7188 (Minicom 0345 600 0512). Lines are open 8am-8pm Monday to Friday, 9am-6pm Saturday, 10am-5pm Sunday and 10am-6pm on bank holidays. Calls may be recorded.