Telephone & Branch banking | NatWest

Telephone and Branch banking

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Telephone & Branch banking

Need to contact telephone banking or find a branch

Branch locator

Are you using the cheapest rate telephone numbers when calling us?

 

We have updated all our telephone numbers to 0345 or 0800 to make sure its cheaper to call when you need us. have you updated all stored numbers to contact us?

Bank in the branch

See the range of services available and find your local branch

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Cash and Deposit machines

We have introduced Cash and Deposit machines (CDMs) into selected branches.

CDM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up
  • Deposit (where available) - notes, cheque, coin

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Payments & Transfers

  • Transfers between your own accounts
  • Bill payments - including credit cards with a Bank Giro Credit slip
  • Pay in with slip (notes*/Cheque*/coin) *where deposits available
  • Pay in with card (notes*/Cheque*/coin) *where deposts available
Make a payments using a Card
  • Payment to RBS via a RBS Machine
  • Payment to NatWest - NatWest Machine

Not a Customer? or don't have a card and are paying notes, cheque or coin:

  • Payment to RBS from an RBS Machine
  • Payment to NatWest from an NatWest Machine
 
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ATMs

Use our ATMs to check your balance, top up your mobile and much more

ATM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Payments & Transfers

  • Transfers between your own accounts
  • Payment to an RBS account via a RBS Machine
  • Payment to an RBS account via a NatWest Machine
  • Payment to an NatWest account via a RBS Machine
  • Payment to an NatWest account via a NatWest Machine 
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Mobile branches for rural communities

If you live or visit a rural community, our mobile branch bank could be the answer you’re looking for.

Customers visiting the mobile branch bank will be able to carry out a range of personal banking transactions onboard, including:
 

  • Cashing cheques
  • Making account deposits
  • Paying bills
  • Accessing forms to open accounts

The NatWest Mobile Branch Banking service operates 5 days a week, all year round except for Christmas day / Bank Holidays and can accept deposits, cash withdrawals, bill payments, and has an on-board customer phone facilities for contacting central areas to enquire about loans, credit cards, mortgages, insurance, etc.
 

Find out where our mobile branches are located

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Using the Post Office

Find your nearest branch and use Cash Deposit Machines and ATMs to check your balance, pay in cash and cheques.

Missed the Bank or not near a NatWest Bank branch?

 

We’ve increased the number of services available at thousands of Post Office® outlets across the UK giving you more choice as to how you choose to Bank with Us! As a NatWest customer, you can:

 

  • Get a balance using your debit card and PIN. 
  • Withdraw cash using your debit card and PIN. 
  • Pay in cash with a pre-printed paying-in slip. 
  • Make cheques deposits with a pre-printed paying-in slip.
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Want to earn 3% Rewards on your household bills. That's gas bills, electricity bills, water bills, mobile phone bills, council tax bill, well... you get the idea. The more eligible Direct Debits you have with your NatWest account the more Rewards you'll earn!

 

You can keep track of how much you earn within online and mobile banking

Change to a Reward account
Bank on the phone with Telephone banking

It's easier to use online and mobile banking to check your balance, make transfers and payments, but you can also do these in Telephone banking as well.

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Want to register for Telephone banking

Don't have Telephone banking and want to register

Call us to register for Telephone banking

 

0800 88 11 77 for account in England and Wales (Minicom 0800 404 6161)

 

0345 301 0897 for accounts in Scotland (minicom 0800 092 9098)

 

Calls may be recorded

 

Please note, these numbers are to register for Telephone banking, you won't be able to carry out any transactions until you are registered.

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Using our automated telephone service

You can carry out a range of transaction on the phone. When you call us on 03457 888 444(overseas +44 8705 888 444), you will hear an automated menu and can make choices based on what you want to do

To keep you safe & secure, when choosing these options you will be asked to provide your Customer Number and 2 digits of you PIN. This is the same information used to log into Online Banking.

 

If you register for Online Banking you can use Telephone Banking as well. Provide your Debit Card details and you may get instant access to your accounts. Register Now

 

or

 

To register for Telephone Banking, call 0800 881177 for accounts in England and Wales (Minicom 0800 4046161). Call 0345 301 0897 for accounts in Scotland (minicom 0800 092 9098). Calls may be recorded

 

Option 1

For self service automated balances, transactions, payments and general banking queries. Then:

 

Press 1 - For balance and account transactions, then follow the prompts to hear your balance/available funds, hear recent transactions and search for a transaction.

Press 2 - For transfers and payments, then follow the prompts to transfer money between your NatWest accounts, pay a NatWest credit card and pay a bill or individual

Press 3 - To order a statement, cheque or paying-in book

Press 4 - For assistance from a UK-based customer adviser

 

 

Option 2

 

If you are an existing customer and would like to talk to a UK-based customer adviser about an existing loans and overdrafts or to apply for a product.

 

 

Option 3

 

If your are registered for our Online/Telephone Banking and would like to talk to a UK-based customer adviser.

 

 

If you are a New customer or not registered for Telephone/Online Banking but would like to talk to a UK-based customer adviser press Option 4

 

 

 

 

 

 

 

 

 

 

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Already registered?

Need to call Telephone banking and forgot the number

Call us on:

 

03457 888 444. Overseas: +44 8705 888 444

Minicom: 0800 404 6161

 

Remember: You'll only be able to use Telephone banking if you have your PIN and Password

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Get Emergency cash

If your debit card is lost or stolen, you can still access your cash through our telephone service.

Call us on: 0370 600 0459

 

  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card, and then ask you some security questions
  • If you are registered for Online Banking or Telephone Banking, the adviser will authorise you to withdraw £20 - £300, and £60 if not
  • The adviser will give you a six digit code that you can enter at any NatWest, RBS or Tesco ATMs to use within 3 hours
Cals may be recorded. The amount requested must be within your daily withdrawal limit for your debit card and you need money available in your account (including an overdraft facility).
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Contact numbers for the hard of hearing

If you are already registered for Telephone banking and are hard of hearing, please use our Minicom number - 0800 404 6161

 

If you want to register for Telephone banking and are hard of hearing, please is the following Minicom numbers:

  • 0800 88 11 77 - for accounts in England and Wales
  • 0345 301 0897 - for accounts in Scotland
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