To keep you safe & secure, when choosing these options you will be asked to provide your Customer Number and 2 digits of you PIN. This is the same information used to log into Online Banking.
If you register for Online Banking you can use Telephone Banking as well. Provide your Debit Card details and you may get instant access to your accounts. Register Now
To register for Telephone Banking, call 0800 881177 for accounts in England and Wales (Minicom 0800 4046161). Call 0345 301 0897 for accounts in Scotland (minicom 0800 092 9098). Calls may be recorded
For self service automated balances, transactions, payments and general banking queries. Then:
Press 1 - For balance and account transactions, then follow the prompts to hear your balance/available funds, hear recent transactions and search for a transaction.
Press 2 - For transfers and payments, then follow the prompts to transfer money between your NatWest accounts, pay a NatWest credit card and pay a bill or individual
Press 3 - To order a statement, cheque or paying-in book
Press 4 - For assistance from a UK-based customer adviser
If you are an existing customer and would like to talk to a UK-based customer adviser about an existing loans and overdrafts or to apply for a product.
If your are registered for our Online/Telephone Banking and would like to talk to a UK-based customer adviser.
If you are a New customer or not registered for Telephone/Online Banking but would like to talk to a UK-based customer adviser press Option 4