Whats new in Online Banking

Whats New in Online Banking

What's new in Online Banking

Find out about the latest updates to your Online Banking below...

Online Banking is available to customers aged 11+ with a NatWest account.

Latest updates

We continue to make improvements to Online Banking, big and small, and listen closely to your feedback to ensure we continue to give you the best experience possible.

  • Making bill payments

  • Change a payment reference

  • Other changes

Making bill payments

We have made it quicker and easier to make a new payment through Online Banking

  • When creating a new payment using Online Banking, we’ll now tell you if we recognise the account details you’ve entered and give you the option of selecting the company you’re paying from our list of common payees.
  •  This improvement will help to give you added confidence when setting up a new payment.
  • You can also choose to continue to enter the details manually if you prefer.
Make a payment
Make a bill payment

Change a payment reference

Change a payment reference when you pay a business or individual

  • We’ve made it simpler to change the payment reference when sending a payment.
  • You now have the option to change the current reference for a payee within the same screen.
  • If you run a business it is now easier to change the reference when paying various invoices or individuals.
  • This option will quickly help you to better manage and keep track of your outgoing payments.
Manage your references
Change a payment reference

Other changes

We have improved the registration and re-registration process

Should you need to register or re-register for Online Banking, we have made this process even quicker. We have reduced the number of steps needed to register, allowing you to get online faster than ever before.

Register now
Past updates

Savings interest rates

Check your savings interest rates.

Every savings account will now show a ‘View our interest rates’ link below your balance on the account summary screen.

This link can also be seen when viewing transactions on a savings account and when viewing a statement.

View your savings interest rate

Credit cards abroad

Using your credit card abroad.

Now you can register your travel plans via Online Banking at least 24 hours before your trip and we'll do our best to ensure your holiday spending with your credit card isn't affected at all.


You can set this up through your Online Banking all you need to do is:

  • Log in to Online Banking
  • Select 'Cards' from within the left hand menu
  • Select 'Using your credit card abroad' on the page
  • Register your travel plan details

Credit card statements

View and download upto 7 years worth of credit card statements.

Download, save and print a PDF version of your statement in Online Banking.

  • Simply go to ‘Statements’ and within ‘Your personal credit cards’ you will now see the additional link ‘View, save and print PDF statement transactions (up to 7 years)’
  • Note: If you need an official statement, as proof of address for example, you can get this through Credit Card Online Services.
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Show me how...

Do more with your Online Banking by visiting our ‘show me how to…’ page.

Here you will find all the information you need to make the most of your Online Banking and a selection of useful video guides.

Show me how to
Explore our mobile demo

Banking from your mobile is quick and simple - just see for yourself.

There is plenty to discover in our interactive demo. You'll find lots of useful features that make it easier to manage your money on the go.

Our mobile app is available to NatWest customers with Online Banking and a UK mobile number.

View our demo

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Staying safe online

Take a minute to refresh your knowledge about how you can stay safe online. Visit the support and security centres. 

You can download Rapport to stay safe online.

What is Rapport?

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