Mobile banking app security | NatWest

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Bank safely on your NatWest app

Features and tips to help you stay safe

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App available on most smartphones to NatWest customers with Online Banking and a UK mobile number

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Add your signposting title here… Our top app security tips

1. Only download apps from official App stores, such as Apple App Store, Google Play Store, Windows Store and Blackberry App World.

2. Think carefully before jail-breaking or rooting your device. We strongly advise against doing so as this may weaken the security of your device and expose you to fraud.

3. Always keep your device's operating system updated with the latest upgrades. Older software may have vulnerabilities that could expose you to security and fraud risks.

4. Consider using a reputable brand of anti-virus software on your mobile phone.

5. Do not share or give your app security details, including your passcode, to anyone and never store these on your device.

How we protect you

We take the security of your money very seriously. That's why, for our mobile and iPad app, we've put it front and centre. We get independent experts to regularly test, update and confirm our systems meet the highest standards of security you expect from our other services.

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Secure registration

Before you can use our mobile and iPad app, we make sure we validate your details. A robust registration process for our apps helps us ensure that you stay protected from fraudsters trying to register on your behalf.

 

Please do not share any of the sensitive registration information with anyone else. If you believe this information has been compromised, please immediately contact us and we will be able to assist you to ensure your account remains protected.

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Sophisticated encryption

When you use the mobile and iPad app, data is transferred from your device to us, so we use advanced encryption technology to keep it secure.

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Our Security Promise to you

You are covered by the Online and Mobile security promise, our commitment to you in the event of fraud.

 

Our Security Promise

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Passcode to login

Our mobile and iPad applications are passcode protected. Your passcode is uniquely linked to the application on your device, which means only your passcode will work on your application.

 

Remember, do not give your app security details, including your passcode, to anyone else and don't store these on your device.

 

Get in touch with us as soon as possible if you feel someone may know your app login details or if you lose your mobile phone or tablet. We can then stop the service to your device.

 

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the settings menu.

How you can protect yourself

Even though we have security measures in place, there are things you can do to help keep your data and money safe.

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SMS and Email

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls, and remember we will never contact you to ask you to disclose your security credentials.

 

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details at a fake but genuine looking website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way to infect your device with malicious software (malware).

 

More about phishing

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Your handset

Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.

 

Think carefully before jail-breaking or rooting your device. We advise against doing this as it may weaken the security of your device and expose you to additional risks.

 

If possible, keep your mobile devices operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.

 

You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.

 

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the Settings menu on your phone. 

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Websites and apps

Only use the official NatWest app and sites (www.natwest.com) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

 

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted Wireless networks.

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App stores

Only download mobile and iPad apps from official app stores, such as Apple iTunes, Android Play Store, Windows store and Blackberry App World. Our apps are only available on official app stores.

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