Mobile banking app security | NatWest

Mobile Banking Security

Features and tips to help you stay safe

Get the app

App available on most smartphones to NatWest customers with Online Banking and a UK or international mobile number in specific countries.

Top security tips for our app

Add your signposting title here… Our top security tips

Here are the top five security tips to help you stay safe while using our mobile and tablet apps. 

Don't share your app security details and never store these on your device.

To ensure your details remain safe never share your Mobile banking App Activation codes and Passcode, with anyone and don’t save them on your device.

 

Also, please be aware that anyone with a fingerprint registered on your device e.g. a family member, can use this to login the app using fingerprint login.

Only download apps from official app stores

Only download mobile and iPad apps from official app stores such as Apple, Microsoft, Amazon App stores and Google Play. Our apps are only available on official app stores.

Never respond to suspicious emails or text messages

Be cautious about opening links contained in text messages or emails. Don't respond to unrecognised messages or phone calls, and remember NatWest will never ask you for your full PIN or password.

 

If you do receive a suspicious email you can report it to us by forwarding it to phishing@natwest.com. 

 

You can also forward any suspicious texts to the short code 88355. We will take it from there.

Keep your device's operating system up to date

Keeping your mobile devices operating system up to date will ensure that you have the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.

Think carefully before jailbreaking or rooting your device

Think carefully before jail-breaking or rooting your device. We strongly advise against doing this as it may weaken the security of your device and expose you to additional risks.

 

Jailbreaking/Rooting is when you change the security settings of your phone to allow you to download 'unofficial' apps that are not available from the app store.

Our Secure Banking Promise
We take the security of your money very seriously

That's why, for our banking apps, we've put it front and centre. We get independent experts to regularly test, update and confirm our systems meet the highest standards of security you expect from our other services.

You are also automatically covered by our Secure Banking Promise, our commitment to you in the event of fraud, as long as you've kept your security information secret.

Our Secure Banking Promise

How we protect you

We automatically cover you with our Secure Banking Promise 

Whether you are banking online or using our app, we promise to refund any money paid out of your account by a fraudster – as long as you have kept your security information a secret.

 

Our Secure Banking Promise

We have a secure registration process

Before you can use our banking apps we validate your details to ensure you are protected from fraudsters trying to register on your behalf. We will ask you to confirm your Online Banking Customer Number (this begins with your date of birth (ddmmyy) and is followed by 4 digits), and your partial PIN and Password.

 

View our registration process with our mobile demo:

 

How to register on your iPhone

How to register on your Android phone

We use sophisticated encryption to keep your information safe

Whenever you use your mobile app we encrypt all information that is transferred from your device to us.

 

Encryption is a process where information is scrambled with a ‘key’ so it becomes unrecognisable. By keeping the key a secret between us and your app, nobody else can steal your information.

We protect you with our secure passcode and fingerprint login

When you register for the app you are asked to set up a 5-8 passcode of your choice or enable fingerprint authentication. Every time you log into the mobile banking app you will be asked for one of these. If the app is closed, or the phone hibernates, the app will automatically log itself out.

 

View fingerprint login with our mobile demos:

 

Touch ID for iPhone and iPad

Fingerprint Login for Android

 

 

We protect you with additional security for any money leaving your account

Before any money is paid out of your account using the mobile banking app e.g. Pay Someone New, Pay Your Contacts or Get Cash, you must complete a second authentication process. You will only be asked to do this once. You will be prompted the first time you select to make a payment out of your account.

 

The app will send an activation code via a text message to the mobile number held on our systems, when you receive the code you must re-enter it into the app to active your 'Level 2' services and continue the payment.

 

Please note that if you have recently changed your mobile number or Online Banking PIN & Password then you must wait 72 hours before you can activate your 'Level 2' services.

Add your signposting title here… NatWest Security Centre

For more information about how we protect you and tips to stay safe visit our Security Centre.

 

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