Mobile banking app update | NatWest

We've updated our mobile app

Woman sitting in a pink chair in her lounge using her tablet and smiling.

Great news, we've updated our app

You can now send international payments straight from the app and much more!

Get the app

App available to NatWest customers with Online Banking and a UK mobile number. Payments must be made on Online Banking before you can pay through our app.

New payments menu within the app, including international payments

New payments menu within the app, including international payments

Send international payments straight from your app!

Do you need to send money abroad?

You can now send international payments with your mobile app in a few simple steps, without having to login to Online Banking or visit a branch:

  1. Tap 'International payments' on your Account Summary screen
  2. Choose an existing payee from your list
  3. Enter an amount, select delivery payment speed and allocate fees
  4. Check the details and when you're happy, confirm the payment
Interested? Get our app now! Find out more about
international payments
New look registration

Registering for the first time or re-registering for the app if you’ve forgotten your details is now even easier on your iPhone.

  • We’ve added new guidance to make it easier to find the details you’ll need to access our app. Should you need assistance when registering or re-registering our webchat team are here to help.

Registering for the app using an Android phone just got even easier.

  • When registering for the app you can now automatically add the activation code sent to you by text without having to leave the app, making it even quicker to get started.
New look registration
Personalised greeting
Personalised greeting

We want you to get the best experience from your app so we have now included personalised greetings. 

  • You will now receive a personalised greeting each time you log in
  • Name not showing correctly? Update it in 'settings'
New help and support menu in the app

New help and support menu in the app

Add your signposting title here… New look Help & Support section

We have moved our 'Need Help' section to the bottom of your mobile app screen.

We want it to be easy for you to get information and contact us when you need to.

Here you will find:

 Your 10 digit customer number that you need for logging in to Online Banking or when you ring us

 Our frequently asked questions and the chance for you to ask us something else

  'Show me how to' demos that explain how to use our mobile app services like Get Cash

  'Near Me' helps you find the nearest branch or cash machine

 Our Security Centre, for tips on stay safe when banking digitally

And more to be added soon!

New balance screen with information icon to explain the difference

New balance screen with information icon to explain the difference

Add your signposting title here… Your account balance explained

Do you know what the difference is between your Balance and 'Available Balance'?

We make it easy to work out, just click on the information icon when checking your balance in the app but while you are here:

  • Balance - the amount of money in your account at the present time
  • Available balance - is your balance minus any pending transactions on your account, such as a debit card payment
Learn more

Start banking on the mobile app in minutes

To register you will need a UK mobile number and your Online Banking details to hand.

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