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Bank safely on your mobile

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Available to NatWest personal current account customers with a debit card, Online Banking and a UK mobile number starting 07

Banking safely on your Mobile

How we protect you

We take the security of your money seriously. That’s why, for our Mobile Banking app, we’ve put it front and centre. We get independent experts to regularly test, update and confirm that our systems meet the highest standards of security you expect from our other services.

Click on the links below to find out more about how we keep your money and data safe.

Banking safely on your Mobile

Strong registration

Before you can use our Mobile Banking service, we make sure we validate your details. A robust registration process for the Mobile Banking app helps us ensure that you are protected from fraudsters trying to register on your behalf.

Please do not share any of the sensitive registration information with anyone else. If you believe this information has been compromised, please immediately contact us and we will be able to assist you to ensure your account remains protected.

Strong registration

Banking safely on your Mobile

Strong registration

Before you can use our Mobile Banking service, we make sure we validate your details. A robust registration process for the Mobile Banking app helps us ensure that you are protected from fraudsters trying to register on your behalf.

Please do not share any of the sensitive registration information with anyone else. If you believe this information has been compromised, please immediately contact us and we will be able to assist you to ensure your account remains protected.

Banking safely on your Mobile

Passcode

Our Mobile Banking application is passcode protected. Your passcode is uniquely linked to the Mobile Banking app on your device, which means only your passcode will work on your application.

Passcode

Banking safely on your Mobile

Passcode

Our Mobile Banking application is passcode protected. Your passcode is uniquely linked to the Mobile Banking app on your device, which means only your passcode will work on your application.

Banking safely on your Mobile

Sophisticated encryption

When you use the Mobile Banking app, data is transferred from your device to us, so we use advanced encryption technology to keep it secure.

Sophisticated encryption

Banking safely on your Mobile

Sophisticated encryption

When you use the Mobile Banking app, data is transferred from your device to us, so we use advanced encryption technology to keep it secure.

Banking safely on your Mobile

Security promise

You are covered by the Online and Mobile Security Promise, our commitment to you in the event of fraud.

Security promise

Banking safely on your Mobile

Security promise

You are covered by the Online and Mobile Security Promise, our commitment to you in the event of fraud.

Banking safely on your Mobile

How you can protect yourself

Even though we’ve put lots of security measures in place, there is a lot you can do to help us keep your data and money safe. Click on the links below to learn more. 

Banking safely on your Mobile

Passcode

Remember, do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you feel someone may know your mobile banking login details or if you lose your mobile phone or tablet. We can then stop the service to your device.

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the Settings menu on your phone. 

Passcode

Banking safely on your Mobile

Passcode

Remember, do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you feel someone may know your mobile banking login details or if you lose your mobile phone or tablet. We can then stop the service to your device.

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the Settings menu on your phone. 

Banking safely on your Mobile

App store

Only download mobile apps from official app stores, such as Apple iTunes, Android Play Store, Windows store and Blackberry App World. Our apps are only available on official app stores.

App stores

Banking safely on your Mobile

App store

Only download mobile apps from official app stores, such as Apple iTunes, Android Play Store, Windows store and Blackberry App World. Our apps are only available on official app stores.

Banking safely on your Mobile

Your handset

Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.

Think carefully before jail-breaking or rooting your device. We advise against doing this as it may weaken the security of your device and expose you to additional risks.

If possible, keep your mobile devices operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.

You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the Settings menu on your phone. 

Your handset

Banking safely on your Mobile

Your handset

Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.

Think carefully before jail-breaking or rooting your device. We advise against doing this as it may weaken the security of your device and expose you to additional risks.

If possible, keep your mobile devices operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.

You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.

For added security, we recommend you should set up a passcode to access your mobile phone or tablet device. This option can be found under the Settings menu on your phone. 

Banking safely on your Mobile

SMS and Email

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls, and remember we will never contact you to ask you to disclose your security credentials.

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details at a fake but genuine looking website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way to infect your device with malicious software (malware).

Click here to know more about Phishing.

SMS and Email

Banking safely on your Mobile

SMS and Email

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls, and remember we will never contact you to ask you to disclose your security credentials.

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details at a fake but genuine looking website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way to infect your device with malicious software (malware).

Click here to know more about Phishing.

Banking safely on your Mobile

Websites and apps

Only use official NatWest app and sites (www.natwest.com) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted Wireless networks.

Websites and apps

Banking safely on your Mobile

Websites and apps

Only use official NatWest app and sites (www.natwest.com) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted Wireless networks.

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Banking safely on your Mobile

NatWest Security Centre

Stay informed about the latest threats and news related to online and mobile banking security.

Know more

Next steps

Start banking on your mobile

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