The best way to...

Get cash in an emergency

Telephone step by step (if you have lost your debit card/had it stolen)

  • You can only use the telephone service to get emergency cash if you have lost your debit card
  • Call 08457 888 444 (Minicom 0800 404 6161), and follow the options to speak to a customer adviser. Calls may be recorded
  • The adviser will cancel your card, and then ask you some security questions
  • If you are registered for Online Banking or Telephone Banking, the adviser will authorise you to withdraw up to £300 of your money, and if not up to £60
  • The adviser will give you a four digit PIN number that you can enter at any NatWest, RBS or Tesco ATM within three hours to get your cash

You must have at least £20 available funds to withdraw from your account (including any overdraft facility)

Mobile step by step (if you don't have your card with you)

  • Login to the mobile app
  • Select the ‘Get Cash’ option
  • Enter the amount you want to withdraw (up to £250 of your money per day)
  • Click on next
  • Click on the button to reveal your cash code or ask for it to be sent to your phone
  • Go to any RBS, NatWest or Tesco cash machine
  • Press ‘Enter’
  • Follow the prompts to get cash and enter your cash code
  • Process shown is for the iPhone. For Android, Blackberry and Windows devices, steps may vary slightly

-Get Cash limits will apply for this service, including a maximum withdrawal limit of £250 per day.
-The amount requested must be within the daily withdrawal limit for your debit card.
-There is a maximum limit of 2 Get Cash withdrawals per day, and you can only have one code at a time, which is valid for 3 hours.
You must have at least £25 available funds to withdraw from your account (including any overdraft facility).
-Get Cash is available on Android, iPhone, BlackBerry and Windows.

-Get Cash won a Cannes Gold Lion at the 2013 Cannes Lions International Festival of Creativity.

Don't have the mobile app?
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