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Banking with our mobile app

Get the app

App available on most smartphones to NatWest customers with Online Banking and a UK mobile number

Mobile Banking

Manage your accounts on your mobile

Click the options below to find out more about how our mobile app benefits you.

Balances

Check your balance at any time

Open up the Mobile Banking app to check your current or savings account balance and transfer money between accounts. You can even search your transactions back seven years.

If you use an Android, iPhone, BlackBerry 10 or Windows phone, you can view transactions from up to seven years ago on some accounts. This feature is also available on our iPad app.

Get the app
Check your balance at any time

Balances

Check your balance at any time

Open up the Mobile Banking app to check your current or savings account balance and transfer money between accounts. You can even search your transactions back seven years.

If you use an Android, iPhone, BlackBerry 10 or Windows phone, you can view transactions from up to seven years ago on some accounts. This feature is also available on our iPad app.

Get the app

Payments

Pay your bills and friends

Pay someone new securely without a card reader

You can now pay someone new up to £250 using an account number and a sort code. No need to set up a new payee in Online Banking or rummage around for your card reader.

Please note that the payment details will not be saved. You can make 4 payments up to £250 per working day, which is separate from daily withdrawal and Get Cash limits. Available on iPhone, Android and Blackberry10.

 

Paying a person from your list of saved payees

Make payments to anyone from your list of payees whose details you have saved within Online Banking. Just select 'Payments' and scroll through the names to select the correct person, type the amount and click send. The money will leave your account instantly!

Please note that to make payments to your saved payees within the mobile app you will need to make the first payment to that person through Online Banking using your card reader. Available on iPhone, Android, BlackBerry10 and Windows.

 

Pay your bills from within the app

Our mobile app contains a list of the most popular and frequently used utility, local authority and credit card companies. You can select 'Payments' and then 'Pay someone new' within the app where you will be able to type the name of the company you wish to pay, select the correct company from the drop-down list, add a reference and choose the amount. Once confirmed payments are normally received within 2 hours. 

Please note that payment details will not be saved. Payment limits will apply, the app will notify you of the limit when you select the company. Available on iPhone, Android and Blackberry10.

Get the app
Pay your bills and friends

Payments

Pay your bills and friends

Pay someone new securely without a card reader

You can now pay someone new up to £250 using an account number and a sort code. No need to set up a new payee in Online Banking or rummage around for your card reader.

Please note that the payment details will not be saved. You can make 4 payments up to £250 per working day, which is separate from daily withdrawal and Get Cash limits. Available on iPhone, Android and Blackberry10.

 

Paying a person from your list of saved payees

Make payments to anyone from your list of payees whose details you have saved within Online Banking. Just select 'Payments' and scroll through the names to select the correct person, type the amount and click send. The money will leave your account instantly!

Please note that to make payments to your saved payees within the mobile app you will need to make the first payment to that person through Online Banking using your card reader. Available on iPhone, Android, BlackBerry10 and Windows.

 

Pay your bills from within the app

Our mobile app contains a list of the most popular and frequently used utility, local authority and credit card companies. You can select 'Payments' and then 'Pay someone new' within the app where you will be able to type the name of the company you wish to pay, select the correct company from the drop-down list, add a reference and choose the amount. Once confirmed payments are normally received within 2 hours. 

Please note that payment details will not be saved. Payment limits will apply, the app will notify you of the limit when you select the company. Available on iPhone, Android and Blackberry10.

Get the app

Regular payments

Manage your regular payments

Open up the mobile banking app to check your standing orders and Direct Debits.You can view the status of your regular payments, check the details and keep an eye on the next payment date.

  • To cancel your standing order from within the mobile banking app you must give two working days notice.
  • To cancel a Direct Debit from within the mobile app you have up until 8.20pm (UK time) on the day the payment is due to be taken from your account. At or after 8.20pm (UK time), the payment due on that day will have been taken and we will not have been able to retrieve it.

For more details on cancelling regular payments and timescales, visit Support Centre.

Set up and manage your standing orders

Regular payments

Manage your regular payments

Open up the mobile banking app to check your standing orders and Direct Debits.You can view the status of your regular payments, check the details and keep an eye on the next payment date.

  • To cancel your standing order from within the mobile banking app you must give two working days notice.
  • To cancel a Direct Debit from within the mobile app you have up until 8.20pm (UK time) on the day the payment is due to be taken from your account. At or after 8.20pm (UK time), the payment due on that day will have been taken and we will not have been able to retrieve it.

For more details on cancelling regular payments and timescales, visit Support Centre.

Pay Your Contacts

Pay your friends with their mobile number

Open your mobile app, click on the ‘Pay Your Contacts’ option, enter their mobile number, the amount you want to pay them and add a personal message. The person will receive the money in their account instantly.

Some important information

Pay Your Contacts lets you send money to someone with a UK mobile number who has a NatWest, RBS, Ulster Bank, NatWest Offshore, Isle of Man mobile app or registered for Paym. You must have available funds to send from your account (including any overdraft facility). There is a maximum payment of £250 a day, which is separate from daily withdrawal and Get Cash limits.

Pay Your Contacts is available for NatWest customers on Android, iPhone, BlackBerry10 and Windows.

Get the app
Pay your friends with their mobile number

Pay Your Contacts

Pay your friends with their mobile number

Open your mobile app, click on the ‘Pay Your Contacts’ option, enter their mobile number, the amount you want to pay them and add a personal message. The person will receive the money in their account instantly.

Some important information

Pay Your Contacts lets you send money to someone with a UK mobile number who has a NatWest, RBS, Ulster Bank, NatWest Offshore, Isle of Man mobile app or registered for Paym. You must have available funds to send from your account (including any overdraft facility). There is a maximum payment of £250 a day, which is separate from daily withdrawal and Get Cash limits.

Pay Your Contacts is available for NatWest customers on Android, iPhone, BlackBerry10 and Windows.

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Touch ID

Log in using your fingerprint

A quick and convenient way to login to your app using the fingerprint you registered under Touch ID. This option is available to iPhone 5S, 6 and 6 Plus users with an iOS8 or higher operating system. Simply login once you’ve updated the app and go to the ‘More Menu’ to enable this option.

How to register

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Step 1 - Make sure that you have Touch ID enabled on your iPhone. 

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Step 2 - Make sure you have downloaded the latest version of the Natwest iPhone app from the app store.

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Step 3 - When you log in to the app you will see this screen and you can choose to enable Touch ID (to turn it off at any point, go to the app's 'More' menu).

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Step 4 - Once you launch the app after enabling Touch ID, you will be able to log in using either Touch ID or your app passcode.

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Log in using your fingerprint

Touch ID

Log in using your fingerprint

A quick and convenient way to login to your app using the fingerprint you registered under Touch ID. This option is available to iPhone 5S, 6 and 6 Plus users with an iOS8 or higher operating system. Simply login once you’ve updated the app and go to the ‘More Menu’ to enable this option.

How to register

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Step 1 - Make sure that you have Touch ID enabled on your iPhone. 

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Step 2 - Make sure you have downloaded the latest version of the Natwest iPhone app from the app store.

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Step 3 - When you log in to the app you will see this screen and you can choose to enable Touch ID (to turn it off at any point, go to the app's 'More' menu).

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Step 4 - Once you launch the app after enabling Touch ID, you will be able to log in using either Touch ID or your app passcode.

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Get Cash

Get cash without your debit card

We love Get Cash, our award-winning feature that lets you withdraw money without using your bank card. We think you will, too. It’s perfect for those times when you need small amounts of cash but don’t have your wallet or purse to hand. Get Cash is another way our mobile app makes your everyday banking easier.

How does it work?

With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any NatWest, RBS or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time. If the code expires, the funds will re-credit your account within 24 hours.

To use this service:

  • Get Cash allows a maximum withdrawal limit of £130 every 24 hours and this must be within the daily withdrawal limit for your debit card.
  • There is a maximum limit of 2 Get Cash withdrawals per day.
  • You must have at least £10 available funds to withdraw from your account (including any overdraft facility).
  • We must have your correct mobile number in our records.
  • You must have have an active debit card for your account.

Get Cash is available on Android, iPhone, BlackBerry10 and Windows.

Get Cash won a Gold Cannes Lion at the 2013 Cannes Lions International Festival of Creativity.

Get the app
Get cash without your debit card

Get Cash

Get cash without your debit card

We love Get Cash, our award-winning feature that lets you withdraw money without using your bank card. We think you will, too. It’s perfect for those times when you need small amounts of cash but don’t have your wallet or purse to hand. Get Cash is another way our mobile app makes your everyday banking easier.

How does it work?

With Get Cash you can quickly choose an amount of cash that you would like to withdraw from within the app. We will then provide you with a secure cash code that will be valid for 3 hours and can be used at any NatWest, RBS or Tesco cash machine to withdraw your cash. You can use this cash code yourself or text it to someone else. You can use this service up to twice a day, but can only have one cash code at any one time. If the code expires, the funds will re-credit your account within 24 hours.

To use this service:

  • Get Cash allows a maximum withdrawal limit of £130 every 24 hours and this must be within the daily withdrawal limit for your debit card.
  • There is a maximum limit of 2 Get Cash withdrawals per day.
  • You must have at least £10 available funds to withdraw from your account (including any overdraft facility).
  • We must have your correct mobile number in our records.
  • You must have have an active debit card for your account.

Get Cash is available on Android, iPhone, BlackBerry10 and Windows.

Get Cash won a Gold Cannes Lion at the 2013 Cannes Lions International Festival of Creativity.

Get the app

Mobile Banking

What you need to get started

  • Your Online Banking Customer Number
  • A UK mobile number beginning 07
  • Download the app - It is available on iOS, Android, Windows & BlackBerry10

To use the mobile app, you need to be set up for NatWest Online Banking. When you sign up for this, you will get a customer number which is your date of birth (DDMMYY) followed by 4 digits. 

Don't know your customer number? View our Step by Step guide

How to download the app

Get started

The Mobile Banking Community

Join the conversation

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Head to our Online Community where you can ask questions and give advice to other Mobile Banking customers.

You can share your experience of using the mobile app and any top tips you have discovered.

Join the conversation

Give us feedback

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We're always trying to find ways of making the mobile app better.

Do you have any suggestions for us? Tell us what you'd like to see.

Give us feedback

Next steps

Current accounts

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