Complaints Contacts | NatWest

Complaints Contacts

How to get in touch by phone or post

Prefer to complain online?

If you want to talk to someone or write a letter of complaint, use the drop down lists below to find the contact information you need:

 

 

Personal Customers 

 

If you need to make a complaint relating to a personal account with us, you can contact us by...

Phone

 

Personal Customers with accounts in England & Wales

UK: 0800 151 0404

Overseas: +44 3457 888 444

Minicom: 0800 404 6161

 

Personal Customers with accounts in Scotland

UK: 0800 151 0409

Overseas: +44 1183 732 069

Minicom: 0800 092 9098

 

Post

 

Customer Relations Manager

Bede House

11 Western Boulevard

Leicester

LE2 7EJ

Credit Cards

 

Have a Credit Card with us and want to complain? We're here on...

Phone

 

Credit Card Customers (24 hours)

UK: 0370 333 9091

Overseas: +44 1268 508 018

Minicom: 0370 154 1192

 

 

Post

 

Natwest Card Services

PO Box 5427

Southend-on-Sea

SS1 9AJ

Private Customers

 

If you're a Private customer and you'd like to speak to someone about a complaint you can get in touch by...

Phone

 

Customers with Private Banking Managers* (24 hours)

UK: 0333 202 3330

Overseas: +44 161 933 7239

Minicom: 0800 027 1395

* Or you can call your private banking manager

 

 

Customers without Private Banking Managers (24 hours)

UK: 03457 888 444

Overseas: +44 3457 888 444

Minicom: 0800 404 6161

 

Post 

 

Customer Relations Manager

NatWest

Freepost

PO Box 594

Chatham

ME4 9DP

Business Customers

 

Have a Business account with us and want to complain? You can speak to our Business team by...

Phone

 

Startups & turnover under £2m (24 hours)

UK: 03457 11 44 77

Overseas: +44 3457 114477

Minicom: 0800 9005961

 

Businesses with a turnover over £2m

Please call your Relationship Manager

 

Post 

 

Customer Relations Manager

Bede House

11 Western Boulevard

Leicester

LE2 7EJ

Mortgages

 

Want to make complaint about mortgage with us? Here's how to get in touch...

Phone

 

UK: 0345 302 0190

Minicom: 0800 917 0526

(Monday to Friday 8am-8pm, except bank holidays, and Saturdays 9am-4pm)

 

Post

 

Natwest Mortgage Centre

PO Box 123 
Greenock
PA15 1EF

 

 

To give you an indication of the cost of your call on a BT landline with no call plan, see our call charge information page. If you are using another network provider or a mobile phone, the call cost may vary. For exact call costs please contact your network provider.

 

Also, please note that calls may be recorded for training and monitoring purposes

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