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Sherene Richards, Personal Banking, Streatham

Doing the right thing

At NatWest we believe that we all have a responsibility to do the right thing.

No one in our branches gets paid a bonus or a commission for selling a product or service. They are measured exclusively on whether they serve you well.

Find out how our staff are making a difference

How are we doing?

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by WebChat, via an online form, calling or writing to us, or by visiting your nearest branch.


Find out how to complain

Had great service?

We're really pleased that you've received fantastic service from NatWest. Whether you've experienced our helpful banking in-branch, over the phone, or WebChat, we'd love to hear your great feedback.


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Our service status

See when we'll be upgrading our services, and you can also check if any of our services are experiencing issues

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