Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Icon expand Websites

 

 

We will soon be making some changes to the look and feel of our business website to make things even better.

Get a sneak peak and to see how you’ll log into Bankline

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Icon expand Online Banking

 

 

We have made some changes thanks to your feedback

You told us you wanted the statement screens to be clearer and easier to print- so we have removed borders and increased the size of the statement section to make it easier to see on screen and when it is printed.

You told us you wanted a consistent look and feel for the pages in Online Banking- so we have amended the look and feel of the statements and the payments and transfers page. This is to make it easier to read.

You told us you wanted to make transfers between your accounts if you are under 16 – so if you are under 16 you will be able to transfer between your own accounts.

You told us you wanted to enter in less information if you needed to re register for Online Banking- so we have removed the gender field from the registration form.

You told us you wanted more help when making payments- we will give more help when you are making payments to 7 digit account numbers.

 

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Icon expand Mobile Banking

 

 

Service working normally.

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Icon expand Payments

 

 

 

Service working normally.

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Icon expand Telephony

 

 

We are pleased to advise that the issues affecting some customers accessing our phone lines and automated services have been fixed.

We apologise for any inconvenience this may have caused you. Thank you for your patience.

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Icon expand Branch

 

 

Service working normally.

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Icon expand ATM

 

 

Service working normally.

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