Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Accordion

Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

Accordion

Icon expand Websites

 

 

Service working normally.

Accordion

Icon expand Online Banking

 

 

Service Improvements

We are making some more changes to our online service thanks to feedback from you,

  • You told us that when we made changes in January you thought it was harder to read your information as the account summary and the statements were smaller - you will now be able to see a new background colour and the font has been changed to make it easier to read.
  • You told us that you want more information when you complete a transaction such as a payment, or when you order a card reader - you will now be provided with more information on next steps.
  • You told us you wanted to make it easier to download the mobile app - you can now download the mobile app when you are in Online Banking by using the easy link.

We also have some other changes which will help you,

  • You can use midata - this is a Government supported initiative which will allow you to download your transaction information and upload it to a price comparison website.
  • If you are making a payment, we will encourage you to check the payment details to ensure the payment goes to the correct person.
  • If you are a business customer, we will prompt you to make it easier for you to go paperless.

System Maintenance

To ensure that we continue to provide you with a reliable service, we will be carrying out routine maintenance as a result of the clock change this weekend. This means that from 01:30 to 07:00 on Sunday 29th March our Online, Mobile and Telephone Banking Services will not be available. We're sorry for any inconvenience this may cause.

Accordion

Icon expand Mobile Banking

 

 

System Maintenance

To ensure that we continue to provide you with a reliable service, we will be carrying out routine maintenance as a result of the clock change this weekend. This means that from 01:30 to 07:00 on Sunday 29th March our Online, Mobile and Telephone Banking Services will not be available. We're sorry for any inconvenience this may cause.

Accordion

Icon expand Payments

 

 

 

We apologise if you have been impacted by the system issues today affecting payments and transfers. These issues have now been resolved and we thank you for your patience.

Accordion

Icon expand Telephony

 

 

 

System Maintenance

To ensure that we continue to provide you with a reliable service, we will be carrying out routine maintenance as a result of the clock change this weekend. This means that from 01:30 to 07:00 on Sunday 29th March our Online, Mobile and Telephone Banking Services will not be available. We're sorry for any inconvenience this may cause.

Accordion

Icon expand Branch

 

 

Service working normally.

Accordion

Icon expand ATM

 

 

Service working normally.

Set Tab for lightbox