Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.



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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Icon expand Websites

 

 

Service working normally.

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Icon expand Online Banking

 

 

Service working normally.

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Icon expand Mobile Banking

 

 

Iphone Mobile app issue: Approved utility and service providers bill payments service.

As part of our latest release (19th August 2015) we implemented a feature to allow you to pay certain utilities and bills where we hold their details and prepopulate their account number and sort code in the app for you.

Due to the unforeseen popularity of this feature we have unfortunately had to temporarily switch this feature off whilst we make some amendments to it.

ALL other payments features within the app remain available as usual for you to use.

If you do require further help please call us on 0345 366 0012 and select option 1 to speak to one of our telephony advisors or option 4 to speak to one of our mobile app support staff.

 

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Icon expand Payments

 

 

 

Service working normally.

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Icon expand Telephony

 

 

Service working normally.

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Icon expand Branch

 

 

Service working normally.

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Icon expand ATM

 

 

Service working normally.

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