Service status

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

 

Accordion

Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

Accordion

Icon expand Websites

 

 

Service working normally.

Accordion

Icon expand Online Banking

 

 

We have introduced some brand new features to make Online Banking even better, thanks to feedback from you.

  • We have updated your Mini Statement on your Account Summary, providing you with additional information on the retailer, the actual transaction date and the last 4 digits of the card used in the transaction. Take a look at our video for more details.
  • You will now see a ‘Show Me How’ link on the toolbar within Online Banking. This will link you to a hub of helpful information and videos on the great features and functions within Online Banking.
  • All incoming and outgoing transactions will now be in one column and you will now be able to see your running balance after each transaction. You can still see the old two column view in your list of transactions.
  • We have updated the Balance Information Icon with more help around understanding your balance, contactless payments, cheques, your balance over the weekend and what to do if you don’t recognise a transaction.
  • When cancelling a Direct Debit, we have added some information to help you understand how this process works, and the necessary steps you need to take.

We hope that you like the changes.

Accordion

Icon expand Mobile Banking

 

 

Service working normally.

Accordion

Icon expand Payments

 

 

 

 

 

 

 

 


 

 

Service working normally.

Accordion

Icon expand Telephony

 

 

Are you using our cheapest rate telephone numbers when calling us?

We have updated all our telephone numbers to 0345 or 0800 to make sure it’s cheaper to call when you need us.

Have you updated all stored numbers to contact us?

 

Accordion

Icon expand Branch

 

 

Service working normally.

Accordion

Icon expand ATM

 

 

Service working normally.

Set Tab for lightbox