Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Payments Issue

Saturday 29th August. Further to our previous communication, HSBC have advised us that all delayed payments have now been processed

If you’re concerned about the issue, you can call 03457 888444 from mobiles, 0800 200 400 from landlines where our staff are ready to help

We would like to re-assure customers that they will not be left out of pocket as a result of this issue.

We apologise for any inconvenience and thank you for your patience.

Carphone Warehouse

We are aware of reports relating to data held by Carphone Warehouse being accessed in a cyber attack, which may include data for some of our customers.  If you think you may be affected by this issue, please monitor your account closely using Online & Mobile Banking, and if you have any concerns, please speak to one of our team via webchat or by calling 03457 888444.

For all Natwest Customers with accounts based in Scotland please contact 0345 9000 200.

Please also find below the link to our security page which provides advice on how to stay safe online.

http://personal.natwest.com/global/security-centre.html

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In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Service working normally.

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Service working normally.

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Iphone Mobile app issue: Approved utility and service providers bill payments service.

As part of our latest release (19th August 2015) we implemented a feature to allow you to pay certain utilities and bills where we hold their details and prepopulate their account number and sort code in the app for you.

Due to the unforeseen popularity of this feature we have unfortunately had to temporarily switch this feature off whilst we make some amendments to it.

ALL other payments features within the app remain available as usual for you to use.

If you do require further help please call us on 0345 366 0012 and select option 1 to speak to one of our telephony advisors or option 4 to speak to one of our mobile app support staff.

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Saturday 29th August. Further to our previous communication, HSBC have advised us that all delayed payments have now been processed

If you’re concerned about the issue, you can call 03457 888444 from mobiles, 0800 200 400 from landlines where our staff are ready to help

We would like to re-assure customers that they will not be left out of pocket as a result of this issue.

We apologise for any inconvenience and thank you for your patience.

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Service working normally.

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Service working normally.

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Service working normally.

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