Service status

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

 

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Service working normally.

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Service working normally.

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Service working normally.

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Service working normally.

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If your call is in relation to travel booked with Monarch please follow the guidance below;

If you’re currently on holiday please go to www.monarch.co.uk  for information on your new return flight.

If you have payed via PayPal or booked via a third party you will need to contact them directly

If you booked directly with Monarch and paid by Debit Card;

  • If you have booked a package holiday directly with Monarch, contact ATOL on 0207 453 6350 for further advice.

If you booked directly with Monarch and paid by Credit Card;

  • If you have booked a package holiday or flight directly with Monarch Airlines, the quickest way to register your claim is to go to the 'Not Received Goods or Services' section of our Card Payment Support Zone(opens in a new window) page.
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Service working normally.

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Service working normally.

 

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