Our service status

How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Icon expand Websites

 

 

Service working normally.

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Icon expand Online Banking

 

 

Service Improvements

Coming soon … some exciting new changes

Based on your feedback we will be introducing some brand new features to make our online service even better,

- You told us you wanted to amend a payment reference without using a card reader - you will now be able to do this.
- You told us you wanted to order a pin reminder for your debit card as well as your credit card - so you will soon be able to order a pin reminder for your debit card online.
- You told us you did not want to call us to report your credit card as lost - so you will soon be able to report your credit card as lost online.
- You told us you did not want to have to call us if you wanted to change your limit on your credit card - so you will soon be able to request a change to your credit card limit online.
- You told us you wanted to make it easier to set up a direct debit to your credit card - so you will soon be able to have this set up for your credit card faster.
- You told us you wanted to see Online Banking refreshed - so you will soon be able to see the new spruced up look and feel.
- You told us you want to close a savings account online - so soon you will be able to do this.

The way we help you online is going to change,
- You can still use the Need Help button on the right hand side of every page, plus you will soon see the ‘Support’ navigation similar to the website.

Look out for the changes coming soon. 

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Icon expand Mobile Banking

 

 

Service working normally.

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Icon expand Payments

 

 

Service working normally.

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Icon expand Telephony

 

 

Service working normally.

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Icon expand Branch

 

 

Service working normally.

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Icon expand ATM

 

 

Service working normally.

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