Reporting Fraud | NatWest

Reporting fraud
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Report a fraud

Follow the below steps to report fraud.

  • 1

    Don't recognise a transaction?

    If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect

    View a list of common retailers
  • 2

    Report a fraudulent transaction.

    If the transaction you are querying isn't one of the retailers then please report it to ourselves.

    Report fraud and contact us
  • 3

    Stay safe from fraud

    Visit our helpful Stay Safe from Fraud page to learn about the various types of threats and what you can do to stay safe from them

    Stay safe from fraud
Report fraud on your bank account

Report fraud on your bank account

Have you noticed any suspicious transactions on your NatWest Personal account?

You can report this to us by calling:
 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0800 161 5149

Outside these hours, call

0800 032 5963

Calling from outside the UK

(0044) 131 339 7609

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Have you noticed any suspicious transactions on your NatWest Business account?

You can report this to us by calling:

 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0345 300 3986

Calling from outside the UK

(0044)125 230 8047

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Report fraud on your credit card

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

 

Calling from outside the UK

(0044) 126 850 8020 (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Business credit cards

Have you noticed any suspicious transactions on your NatWest credit card?

You can report it to us by calling

0345 300 4350 (24 hours a day)

 

Calling from outside the UK

(0044) 1268 508 020 (24 hours a day).

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

Report a suspicious phone call or email

Report a suspicious phone call or email

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@natwest.com

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0345 301 5748

When calling from abroad please dial (0044) 131 523 7766

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 0345 301 5748

When calling from abroad please dial (0044) 131 523 7766

 

 

If you are a Williams & Glyn customer and need help with a debit or credit card payment, please contact us on the numbers below:

Debit card Payments: 0345 307 3479 (+44 (0) 1512447116 if calling from abroad) Monday-Friday 8am-6pm. 

Credit Cards Payments: Consumer 0345 366 1186, for Commercial 0345 366 6007. Monday-Friday 8am-8pm, Saturday 9am-5pm

If you still have an issue with a payment, we're here to help.
Cancel a regular payment

Need to cancel a regular payment?

 

You can cancel a regular debit or credit card payment by simply giving us a few details

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.

 

Cancel a regular debit card payment online

 

Cancel a regular credit card payment online

Refund a duplicate payment

Want a refund for a duplicate payment?

 

Start a claim for a duplicate payment that's been made on your account.

If you've bought something using your debit or credit card and it looks like you've been charged twice by mistake, the best way to get your money back is by contacting the retailer directly.

 

If this doesn't work for any reason, we can help.

 

Start a claim for a duplicate payment on a debit card account

 

Start a claim for a duplicate payment on a credit card account

 

Your consumer rights

Do you know your consumer rights?

 

Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.

 

Gov.co.uk Consumer rights guide

Not received goods or services?

Not received goods or services?

 

Start a claim for goods or services you haven't received.

The best place to start if you've not received goods or services you've paid for by debit or credit card is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business, so you can't resolve the issue with them, maybe we can help you raise a claim

 

Start a claim for missing goods or services paid for by a debit card

 

Start a claim for missing goods or services paid for by a credit card

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