Manage your Platinum benefits


An account for you and your family

Worldwide travel insurance

Mobile phone insurance

UK car breakdown cover

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“Platinum Account” refers to Select Platinum Accounts and Reward Platinum Accounts.

Your account benefits


Travel benefits



Worldwide travel insurance

Worldwide travel that covers you and your family for trips up to 31 days per trip (including winter sports).

What's included?

- Worldwide travel that covers you and your family for trips up to 31 days per trip (including winter sports)
- Cover for you, your partner and dependent children who are under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent), and be neither married or in a Civil Partnership
- Emergency medical expenses, cancellations, baggage and more


What you need to know

- Pre-existing medical conditions are not covered, if you would like to extend your cover to include these, please call us. We may ask you to pay an additional premium or we may not cover your condition
- If anyone covered by the policy is aged 70 or over, you must call us each year to obtain cover - £50 annual premium per person insured aged 70 or over applies
- Your partner is the person you the account holder lives with at the same home address in a relationship, whether married or cohabiting


Call us  

- If you have a pre-existing medical condition or are aged 70 or over, call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-8pm Mon-Fri, 9am-5pm Saturday, 10am-5pm Sunday and 9am to 5pm on bank holidays. We are closed on Christmas Day, Boxing Day, New Year's Day and Easter Sunday. Calls may be recorded.
- You can also purchase additional cover such as Business, Golf, Weddings & Hazardous Activities.


How do I make a claim?

To make a travel insurance claim call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.


If you need emergency assistance whilst abroad call us on:

0345 609 0453 or +44 1252 763 658. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.


Travel service

Book your travel through the Travel Service to get up to 10% discount.

What’s included?

- Up to 10% off the published base price on holidays and cruises with a number of major operators
- 10% discount on airport parking, UK airport lounge access, car hire, transfers, attractions and airport hotels 
- 10% discount on baggage allowance upgrades and in-flight meals on Thomas Cook Airlines


What you need to know

- No credit card or booking fees
- No limit to the number of times you may use the service
- Charges apply to cancellations or changes to bookings 


Book your discounted travel  

Browse and book online or call us on 0345 601 7754 (Minicom 0345 600 0512).  Lines are open from 8am – 8.30pm weekdays and 8am–6pm Sat and Sun.


Travel money

Preferential rates on foreign currency from our travel money service - we'll even deliver to your door.  

What's included?

- Preferential exchange rates on both foreign currency and travellers' cheques - minimum order of £100 applies
- 0% Commission on all foreign currencies
- Free delivery to your home or a branch of your choice within the UK
- Payment from any UK credit or debit card


How do I order travel money?

You can order your travel money online or call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-10pm Monday to Friday and 10am-8pm on Saturdays and Sundays (excl. bank holidays). Calls may be recorded.


Protection benefits



Mobile phone insurance

Your phone is covered for loss, theft, accidental damage and if it stops working.

What's included?

- You're automatically covered but we recommend that you register your handset to make the claims process quicker
- Worldwide cover for your mobile phone against loss, theft, unauthorised calls, damage or breakdown. Please note if you're outside the UK we won’t replace your device until you return
- Two successful claims during any 12 month period (£75 excess applies)
- Unauthorised calls following loss or theft for up to £2,500 (inc VAT) for monthly contracts and £100 (inc VAT) for pay as you go customers
- Accessories covered up to £250


What you need to know

- Devices with a screen size more than 7 inches are not covered
- Your phone is not covered if another person is using your phone (even if you have given that person permission)
- Our replacement phones are refurbished models and include a 12 month warranty


How do I make a claim?

- All claims must be reported to the insurer as soon as possible, but always within 60 days of discovering the loss or other incident
- If your phone has been lost or stolen, you must contact your network provider within 24 hours (48 hours if you're outside the UK)
- If your phone is stolen, you should inform the police and get a crime reference number as soon as reasonably possible


Register claim online or call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-8pm Monday to Friday, 9am-6pm Saturday, 10am-5pm Sunday and 10am-6pm on bank holidays, closed on Christmas day. Calls may be recorded.


UK car breakdown cover

With this cover Green Flag will get you and your vehicle home, or to your preferred location, anywhere in the UK.

What's included?

- Green Flag roadside and homecall cover anywhere in the UK
- Cover for vehicles you own that are kept and registered at your home address
- Covers anyone driving or travelling in the vehicle
- We'll get you and your vehicle home, or to your preferred location, anywhere in the UK


What you should know

- If a repair cannot be completed by the end of the working day we will arrange for transportation, a hire car or local overnight accommodation – conditions apply
- Limited to 5 callouts in 12 months
- Doesn't cover any repair costs once the insured vehicle has been transported to a garage or repairer


Broken down and need assistance?

Call Green Flag now on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 24/7, 365 days a year. Calls may be recorded.


Lifestyle benefits



National Trust family pass

Discover some of Britain's treasures with two family day passes each year at a selected range of National Trust sites.  

What's included?

- Two family day passes each year
- Choice of over 300 sites to visit
- Each pass is valid for two adults and three children aged 5-17 (under 5’s get free entry)
- Includes car parking for one vehicle at a National Trust car park
- 20% discount voucher when you spend £20 or more at selected National Trust shops
- Annual membership discount


What you should know 

- Remember to print and take your pass with you  
- Passes must be used within 6 months of being downloaded and photocopies will not be accepted. If you lose a pass please contact us 
- If a National Trust special event is taking place you may need to pay a separate charge for that event
- Check that your site of choice is included, opening hours and that your pass has not expired


How to access your pass?

Download your National Trust passes online or call us on 0345 609 0453 (Minicom 0345 600 0512) to arrange for your passes to be sent to you. Lines open 8am to 8pm Monday to Friday and 9am – 5pm on Saturdays. Calls may be recorded. 


How to use your pass

Give your admission pass and shop discount voucher to staff members at the National Trust site. Clearly display car park vouchers inside of the vehicle’s windscreen during your visit.




2-for-1 meals or 50% off at thousands of restaurants across the UK. Use the tastecard™ app to find out more details about participating restaurants.

What you need to know

- Exclusions on offers and available days may apply, check with participating restaurants
- Remember to take your card with you
- Bookings must be made by the account holder and some restaurants require reservations in advance
- Renewal cards will be sent out to your account address close to time your current card expires

Use your tastecard™


How to use your card

You can make a booking once you receive your tastecard. Only you can make a booking with your tastecard for you and your dining party. Before booking check what offer and times are available for the participating restaurant you wish to book and remember to take your card with you.

How to order a replacement card

You can order a replacement tastecard for £15 (at your cost) by calling 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-8pm Monday to Friday, 9am-6pm Saturday, 10am-5pm Sunday and 10am-6pm on bank holidays, closed on Christmas day. Calls may be recorded. Payment must be by credit or debit card. Your credit or debit card will be charged when you place the order.


Your documents



Account terms and policies

Important information about your account.

We may update them from time to time, but we will always show the latest versions here. Please print or save a copy for your records. You will need Adobe Reader to view these documents. Get Adobe Reader.


Personal and Private Current Account Terms

MyRewards Terms

Platinum Insurance Policy Summaries (including Keyfacts about our insurance services)

Platinum Travel Insurance Policy

Platinum Benefit Terms

Reward Platinum accounts also earn Rewards

With our new range of Reward accounts, you can earn Rewards on selected household bills and your everyday spending.

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3% on selected household bills

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1% at partner retailers 

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1% on contactless transactions (until 31st December)

Existing Select Silver, Select Platinum, Black Account or Private Customers who joined MyRewards (previously Cashback Plus) before 5th October will continue to receive 3% back in rewards on household bills paid by direct debit until 31st December.

Getting the most of your account

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