Select Platinum Account Benefits

Make the most of your benefits

All Advantage Gold customers moved to Select Platinum on 26th June 2015.

5* Defaqto rated Worldwide Travel Insurance

What's included?
- Worldwide travel that covers you for up to 31 days per trip (including winter sports)
- Automatic cover for you, your partner and dependent children who are under 18 (or up to the age of 23 if in full time education) at the start of the journey 
- Emergency medical expenses, cancellations, baggage and more 

What you need to know
- Pre existing medical conditions are not covered, if you would like to extend your cover to include these, please call us. We may ask you to pay an additional premium or we may not cover your condition
- If anyone is aged 70 or over, you must call us each year to obtain cover - £50 annual premium per person insured aged 70 or over applies
- Call us if you would like to add additional cover

Defaqto are an independent financial research company.

Refer to your Travel Insurance Policy for further details. 

Make a claim

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Make a claim on your Travel Insurance

To make a travel insurance claim call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-6pm Monday to Friday, and closed Saturday, Sunday and bank holidays. 

If you are overseas and need emergency assistance, call +44 (0)2392 668 650. Lines are open 24/7, 365 days a year. Charges may apply and calls may be recorded.

Call us

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Contact us

To extend your cover to include pre existing medical conditions or are aged 70 or over, call us on n 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-8pm Monday to Friday, 9am-5pm Saturday, 10am-5pm Sunday and 9am-5pm on bank holidays. We are closed on Christmas day, Boxing Day, New Years Day and Easter Sunday. Calls may be recorded.

5* Defaqto rated Mobile Phone Insurance

What's included?
- You're automatically covered but we recommend that you register your handset to make the claims process quicker
- Two successful claims during any 12 month period (£75 excess applies) 
- Worldwide cover for your mobile phone against loss, theft, unauthorised calls, damage or breakdown
- Accessories covered up to £250
- Unauthorised calls following loss or theft for up to £2,500 (inc VAT) for monthly contracts and £100 (inc VAT) for pay as you go customers

What you need to know
- Devices with a screen size more than 7 inches are not covered
- Your phone is not covered if another person is using your phone (even if you have given that person permission)
- Our replacement phones are refurbished models and include a 12 month warranty 

Refer to your Insurance Policy Summaries for further details. 

Make a claim

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How do I make a claim on my Mobile Phone Insurance?

What you need to do first
- All claims must be reported to the insurer as soon as possible, but always within 60 days of discovering the loss or other incident
- If your phone has been lost or stolen, you must contact your network provider within 24 hours (48 hours if you're outside the UK)
- If your phone is stolen, you should inform the police and get a crime reference number as soon as reasonably possible 
- Please note if you're outside the UK we won’t replace your device until you return 

How to make a claim
Register claim online or call us on 0345 609 0453 (Minicom 0345 600 0512). Lines are open 8am-8pm Monday to Friday, 9am-6pm Saturday, 10am-5pm Sunday and 10am-6pm on bank holidays, closed on Christmas day. Calls may be recorded.

Register a claim online
Mobile Phone Insurance with the NatWest Select Platinum Account

UK Car Breakdown Cover

National Trust family day passes


Tastecard restaurant deals with NatWest

Travel Money

Travel Service

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