Support when you need it
If your debit card is lost or stolen, our Emergency Cash service makes sure you can access your money from our ATMs.
- If you’re an online or telephone banking customers, you can access up to £300.
- If you’re not registered for these services, you can still get £60 to tide you over.
You need to have the money in your account to withdraw it & you'll need at least £20 in your account to use the service.
When you call we will ask some security questions, then provide a code that allows you to withdraw your money from any NatWest or RBS cash machine in the UK.
0370 600 0459, Minicom 0800 917 0526 (accounts in England & Wales)
0800 056 4386, Minicom 0800 092 9098 (accounts in Scotland)
+44 1268 500 813 (if you're abroad)
Lines are open 24 hours a day. Calls may be recorded. The maximum call charge from a BT landline is 8p plus 8p per minute. Calls from other networks may vary.