Safe internet shopping

Safe internet shopping Protecting your card online

Your NatWest Credit Card is designed to help keep you safe. Verified by Visa and MasterCard SecureCode protect your card with a One Time Passcode on selected transactions.

How it works - four simple steps:

  1. Shop online as usual and visit the checkout 

  2. Enter your card details
  3. If the website uses Verified by Visa or MasterCard SecureCode, a personal message may tell you that the bank or organisation that issued your card is asking for a One Time Passcode
  4. Enter your password and click 'submit' - your identity is confirmed

Always remember to keep your card details safe and your contact details up to date with us.

The UK Payments Association recommend you follow this simple advice when shopping online:

  • Keep your PC protected – you should use the latest browser and up to date anti-virus software 
  • Look for the padlock – a padlock symbol displayed in your browser window means your information will be handled securely 
  • Always remember to keep your contact details updated.
  • Always log out after shopping online and remember to save the purchase confirmation email
Mastercard SecureCode

If you attempt to shop online at a participating merchant offering Mastercard SecureCode and your contact details are not up to date, you will not be able to receive the required One Time Passcode on certain transactions. This will mean your transaction will not be able to be completed.

This added security confirms you are the genuine cardholder and helps prevent unauthorised use of your card at participating merchants.

Find out more about MasterCard SecureCode

Verified by Visa and NatWest Secure

If your NatWest credit card has been issued by Visa then you can find out more and register for NatWest Secure here.

Find out more about NatWest Secure


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