Annual Credit Card Statement
Your Annual Statement explained
Activity and charges
A closer look
An Annual Credit Card Statement is issued to all credit card customers to provide them with the detail of any charges, fees or interest incurred on their credit card account in the last 12 months. Your Annual Credit Card Statement will be sent on the anniversary of your account being opened.
Glossary of Terms
Understanding the terms we use
These are when you use your card for: drawing cash, purchasing (including topping up) payment cards and vouchers.
It is also when you use your card for purchasing travellers' cheques and foreign currency; repaying borrowing (excluding balance transfers); or transferring funds.
This is when we pay your debt to another financial institution and charge it to your account. Balance transfers are not treated as advances and cannot be made to pay a debt you owe us or any other member of The Royal Bank of Scotland Group. Subject to available credit, you may carry out balance transfers of up to 95% of your Credit Limit.
These are payments to a UK bank or building society current account. Money transfers may incur a different rate of interest from advances but they must be within your Advance Limit.
This is an annual fee (if any) charged for your account.
These are the total amount of charges incurred because you defaulted on your agreement and include:
- Late payment fee
These will only be charged if you make a payment late.
- Overlimit fee
This charge will only apply if you go over your Credit Limit.
Fees & charges
Helping you avoid fees & charges
There are ways we can help you avoid unnecessary fees.
Sign up to our text alerts which will send auto-reminders of your next payment due date and when your balance has exceeded a certain amount.
To set up text alerts sign up to Credit Card Online Services.
The network operator may charge for texts received while overseas. To sign up for Credit Card Online Services you need to have a NatWest credit card and be aged 18 or over.
Set up a Direct Debit
You can also set up a Direct Debit to pay off the minimum amount or the full balance. Whichever you choose, it will be paid automatically direct form your account so you will not have to worry about missing a payment. You'll just need to make sure you have enough money in your account to cover the payment.
You can set up a standing order if you would prefer to pay fixed amounts, other than the minimum payment or full balance. Set up a Standing Order from your current account and your monthly payments will happen automatically.
Pay by calling Card Services
You could call Card Services to make a payment using any debit card. As long as you make a payment anytime before, or even on the payment due date itself, we’ll ensure you're not charged a Late payment fee. You can pay any amount you like from the minimum payment right up to your full balance. You can do this by calling Cards Services on 0370 333 9091. Customers with hearing and speech impairments can contact us by Minicom number on 0800 917 0526. Calls may be recorded.
Pay online with faster payments
You could use Online Banking to make a payment from your NatWest current account before 10pm any day of the week and the money will go out from your current account and into your credit card account within 20 minutes.
If you would prefer to pay by cash, call into any NatWest branch and we should be able to credit your payment to your account within two hours. You will need to have your card details or statement to hand.
Change your payment date
You have the option to change your payment date. Many people find it easier to manage their money if they pay their bills shortly after their salary goes in. If you would like to change the payment date call Card Services on 0370 333 9091. Customers with hearing and speech impairments can contact us by Minicom number on 0800 917 0526. Calls may be recorded.
Find the right limit
If you think you may need more than your current credit limit, call Credit Card Services on 0370 333 9091 and an agent will discuss an increase (please note that we'll need to assess your ability to repay before making a decision). Customers with hearing and speech impairments can contact us by Minicom number on 0800 917 0526. Calls may be recorded.
Frequently asked questions
I have mislaid my Annual Credit Card Statement, can I please have a copy?
We are only able to produce a copy of the Annual Credit Card Statement once a year. However, information about charges will be on your regular statement.
Can I switch my Annual Credit Card Statement to online?
Yes, for future Annual Credit Card Statements register for Credit Card Online Services and opt for Paperless statements to receive this digitally.
To sign up for Credit Card Online Services you need to have a NatWest credit card and be aged 18 or over.
Can I change the date that I receive my Annual Credit Card Statement?
No, unfortunately we can only send your Annual Credit Card Statement on the anniversary of when your account was opened.
I am unsure about the charges in my Annual Credit Card Statement, what can I do?
All the charges are explained in the Glossary of Terms section, however, if there is something you are unsure of please visit your nearest NatWest branch or call us on 0870 333 9091.
Customers with hearing and speech impairments can contact us by Minicom number 0800 917 0526. Calls may be recorded.
Why have I received an Annual Credit Card Statement?
All banks must send this out on an annual basis and this is part of our commitment to provide a clear product range with simplified features and charges.
How do I reduce the charges in the future?
Please see the 'avoid unnecessary charges' section in the Glossary of Terms section. This explains a range of ways we can help you avoid charges in the future.