Talk to us

General and emergency phone numbers

If you want to talk to someone about a general enquiry then you've found the right number.


General enquiries

03457 888 444               
Credit card enquiries 0370 3339091  

If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible. 

Lost or Stolen



Lost or stolen cards and chequebooks 0370 600 0459
+44 1268 500 813 
Cards blocked abroad   +44 8705 888 444 
Minicom customers 0800 917 0526   

Card or Account fraud



Bank account fraud
Includes debit card, payment and
cheque transactions

0800 161 5149 +44 125 230 8047
Credit card fraud Personal customers  0800 161 5153 +44 126 850 8020
Credit card fraud Business customers
Call your Business Manager, or call
0800 161 5164 +44 1268 508 019
Returning a call from our automated
service in relation to your debit card
0800 011 3312  


Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.


Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary. 

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