Support Centre

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Common questions

What people are asking us

If you can't find our answer above or need to contact us, ask a question of your own


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Got an emergency?

Who to call when you think there has been fraudulent activity on your account, your card has been lost or stolen, or you need to talk to someone urgently.

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Need help urgently

In an emergency

If you think your account has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible. 

Lost or Stolen



Lost or stolen cards and chequebooks 0370 600 0459
+44 1268 500 813 
Cards blocked abroad   +44 8705 888 444 
Minicom customers 0800 917 0526   

Card or Account fraud



Bank account fraud
Includes debit card, payment and
cheque transactions

0345 300 3983 +44 125 230 8047
Credit card fraud Personal customers  0345 300 4350 +44 126 850 8020
Credit card fraud Business customers
Call your Business Manager, or call
0845 300 4351 +44 1268 508 019
Returning a call from our automated
service in relation to your debit card
0845 356 0020  


If you need to talk to someone about anything else you can contact us on 03457 888 444.

Please visit our Security Centre to get more information about reporting fraud and further details on how we may try and contact you.


Calls may be recorded. Max call charge from a BT landline is 8p plus up to 8p per minute. Business rates and calls from other networks may vary. 

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Planning Ahead

Planning for your future?

Whatever stage you are at, we're here to help you to plan ahead so you're prepared for life's important journeys. 

Go to Planning Ahead

Useful guides and tools

To help you

Whether you're looking for a savings account, insurance, a mortgage or loan, we have videos, guides and easy-to-use tools available to help you. 

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